Partner Zone

Disgusting Customer Support

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Tracey_H
MYOB Moderator
11,848 Posts
MYOB Moderator
MYOB Moderator

11,848Posts

1,396Kudos

1,774Solutions

Re: Customer Service

Hi @In2Solutions 

 

I've passed this information onto the finance team. I'll update you when I have more information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Tracey_H
MYOB Moderator
11,848 Posts
MYOB Moderator
MYOB Moderator

11,848Posts

1,396Kudos

1,774Solutions

Accepted Solution Solved

Re: Customer Service

Hi @In2Solutions 

 

The finance team have advised me that the refund was successful. If a card is cancelled or a refund bounces we receive an error from the bank, in your case the refund is showing as approved by your bank.

 

If you have not received the refund the finance team have requested that you speak to your bank and send confirmation from your bank so that this can be escalated. You can send that confirmation by private message.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

In2Solutions
Experienced Cover User
20 Posts
Experienced Cover User
New Zealand
Experienced Cover User

20Posts

2Kudos

0Solutions

Re: Customer Service

ANZ have confirmed because the card was blocked the transaction would have been reversed.  I have checked and it is still not in my account.  I will message you a screen shot of their reply

In2Solutions
Experienced Cover User
20 Posts
Experienced Cover User
New Zealand
Experienced Cover User

20Posts

2Kudos

0Solutions

Re: Customer Service

So I can't message - apparently I have reached some limit lol.

 

Up shot is - I do not have the money. ANZ say the money would have been reversed.  SOMEONE needs to actually sort this out!  I'm getting really tired of all the BS. If you want a screen shot of the mail then send me an email address otherwise refund the money you took from my account.  I'm happy for accounts to ring me as well... 

Yanike_S
MYOB Moderator
2,585 Posts
MYOB Moderator
MYOB Moderator

2,585Posts

149Kudos

378Solutions

Re: Customer Service

Hi @In2Solutions 

 

When you receive a message that you received a limit when trying to private message us, I recommend clearing your browser data and trying again. 

Kind regards,
Yanike

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Tracey_H
MYOB Moderator
11,848 Posts
MYOB Moderator
MYOB Moderator

11,848Posts

1,396Kudos

1,774Solutions

Re: Customer Service

Hi @In2Solutions 

 

I've received your private message, thanks for sending that information. I've passed it on to the Finance team and will update you when I have more information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

In2Solutions
Experienced Cover User
20 Posts
Experienced Cover User
New Zealand
Experienced Cover User

20Posts

2Kudos

0Solutions

Re: Customer Service

Now resolved. Thank you.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post