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Emailing tax notices, but software attaches incorrect working for families amounts owing

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Janewae
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Emailing tax notices, but software attaches incorrect working for families amounts owing

I checked and approved my terminal tax notices and sent them via portal.  Unknown to me the software attached working for families amounts owing which were comletely wrong.  It seems the working for families tax credits are what has been paid, not what is owed.  Resulting in my clients getting extremely shocked and stressed out.  How do I stop the notices including working for families when we have not done any working for families calculations on their returns and only wish to send an income tax notice.

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