How to Fix Myob Bug

[Doddy]

I installed AccoutRight Standard a couple of weeks ago and followed instructions in setting up a chart of accounts and entering opening balances. I then posted a months cashbook entries, doing any adjustments to the Accounts chart as I went along.
When I ran a trial balance from the MYOB form list I found that it was out by dr$81,500 and that there was the same amount in the Historical Balancing Account - No 3.9999.

I ran a General ledger Summary report which showed Beginning Balances and Total Debits and Total Credits. I added up the beginning balances which included the historical balances account and this was out by the $81,500.

From the researches on your forum on Historical balancing Accounts it appears the cause of this amount being generated may be that at some point I changed a header account into a transaction account or vice versa.

Because it needs a one sided journal entry to correct the error and MYOB will not accept one sided journals there seems to be  no way I can correct the error. A consultant in the MYOB forum said that this is a glitch in MYOB which at present cannot be fixed so I assume I am stuck with the error permanently or until the glitch is remedied. Is that correct?

[jenniek]

Hi there @Doddy

When you entered the opening balances - did the balances you entered balance back to 0?

If not, then the difference will go into the historical balancing account.

[Doddy]

Yes they did.

The opening balances were checked at the time.

It was only sometime later that the Historical balancing appeared.

[Steven_M]

Hi @Doddy

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge. If you do have enquires don't hesitate to post them so the MYOB Community can assist.

I am sorry to hear that you have been getting an out of balance on your trial balance. We can get the file in for an investigation and possible repair if required. Just before we arrange for that file to come in can you go to Help>>About AccountRight and confirm the version number for us please?

Along with that does the Balance Sheet balance? Reports>>Accounts>>Balance Sheet>>Balance Sheet.

[Doddy]

Thanks for your interest.

details as requested:

AccoutRight version No. 2015.2.17.2166

File Version No. 2015.2.17.2751

Comany File ID: 1

Balance Sheet Total Assets: 4,544,875.33

                         Total Equity: 4,463,375.33

Difference 81,500

Under Equity, HIstorical Balancing Cr 81,500.00

You can see that the historical balancing credit is the cause of the unbalanced accounts.

[Steven_M]

Hi @Doddy

Thank you for confirming that information.

Based on what you have explained and the out of balances that you have we can get the file in for an investigation and possible repair. I have sent you a direct email which will explain the process of getting that file into us. Do let us know if you have any questions in regards to the process.

As to a time frame, due to the error we may have the company file for an extended period. During this time I would encourage you to continue to work on the company file. Once the repair team have a solution to the company file that you have original sent in they will arrange for the "current' file to be sent in for repair.

[Doddy]

This seems to be a lot of work to correct a bug that has created an Historical Balancing account which caused the accounts to be out of balance. What is needed is the ability to do a one-sided journal entry deleting the Historiacl balancing account amount. Which I assume is what you would do with the file i would send you. Surely there is a better way!

I have been an accountant for many years, even writing accounting software in Visual Foxpro but I find MYOB very frustrating to navigate and use.  

[Steven_M]

Hi @Doddy

From my understanding is that we actually do a recalculation of the account balances within the file's database. We don't create a one sided journal entry transaction to correct Balance Sheet/Trial Balances out of balances.

As the recalculation is done at the database itself we do need go get the actual file in for investigation and possible repair.

[Doddy]

I have already followed a number of instructionsfollowing an email to me to backup MYOB and send the backup zip file to someone (just said upload) and am low waiting to see what next on this drawn out saga.

[Doddy]

Following an email from:

MYOB Product Support (myob@service-now.com)

I followed the instructions in the email to send a copy of the file to MYOB,

The email ended with the instructions: “Click here to reply”

I clicked as instructed and up came the message: “ Could not perform the operation because the default mail client was not properly installed”

So what next???