IRD connection Lost

[victoria77]

Hi, i have lost my connection between MYOB & IRD again as we have a few changes in the business. 

PM me for the details.

Your GST return could not be pre-filled because Inland Revenue returned the following error(s): IRD response code: 4, Error Message: Unauthorised delegation, Error Description: No error description available

[Sam_R]

Hi @victoria77,

Thank you for your post. 

If you could send me the below details via private message, I'd be happy to assist you with this:

• Serial number: 

• Last 3 digits of the IRD number being submitted (not what is currently displayed on the screen): 

• Time of incident - The time at which the issue was experienced

• URL - The URL of the page the issue occurred on. (Press F6 in your browser to highlight the URL) or a screenshot of the whole page (which includes the full URL):

Update - ticket raised 

[victoria77]

Private message sent.