Is AccountRight undergoing maintenace or anything that would prevent logon working?

[KathyKMS]

I have been unable to logon to AccountRight today, is there any maintenance currently happening that would prevent me accessing AccountRight?  I have attached a copy of the error message.

[GDK]

Hi @KathyKMS

Have you checked out the support note Unable to connect to an online AccountRight company file

Are you using Server Edition or PC Edition?

If you are using the server edition check out the support note AccountRight Library service issues

[KathyKMS]

Hi Graeme

Thank you for pointing me to the support notes.  I am using the PC edition however it now seems our IT department may have changed some external site access settings so I am persuing them at the moment.  Appreciate your assistance on this, I will certainly have a read through those support notes and get to the bottom of it one way or another.

Thanks
Kathy

[Suja_P]

Hi Kathy (@KathyKMS),

A very warm welcome to the MYOB Community Forum. I hope you find this to be a useful tool.

Glad to see that Graeme has promptly assisted by directing you to our Support Notes site. I'd also encourage you to visit our new and improved online help centre. This is a central place for all our help resources.

Please do post again should you have any further queries. We're always happy to assist.