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Online confirmation no longer working

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SimonGr
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Online confirmation no longer working

I went to confirm a company file today and was told that my code was invalid. I've confirmed this online countless times. I then tried the phone method and that asked for a client code. I have no idea what this is, I don't think I've ever used or known I had one before. 

I then tried to log into the my.myob with the login that has always worked and was told that was invalid.

 

An email to the support email address pointed me here. 

 

Can someone from MYOB help, please. 

2 REPLIES 2
Sam_R
MYOB Moderator
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Re: Online confirmation no longer working

Hi @SimonGr,

 

Thank you for your post.

 

Our teams are aware of this issue and it is currently under investigation.

 

You can view the latest updates on this Incident here: MYOB Status - Incident 

 

I do apologise for the inconvenience caused, do let me know if you have any further queries.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

SimonGr
Experienced User
19 Posts
Experienced User
Experienced User

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Re: Online confirmation no longer working

Thanks, Sam. I'll come back to this in a day or two to see if it's resolved. Appreciate the fast response.

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