Unable to access data file

[RD2]

Hi

Need help on what could be the reason for error message:

"AccountEdge NE must terminate. Unable to access data file".

Does the above mean that data file is corrupt? How can i have it repaired. Tried calling on support numbers but didnt get through. Appreciate earliest help.

Thanks

[Tracey_H]

Hi @RD2 

Sorry to hear you're experiencing this. To check if the file is corrupt try opening a different company file. If you can open another company file it means the original file is corrupt and you'll need to restore the most recent back up.

I'll also give you this help article, Unable to open a company file, which goes through some troubleshooting for this issue.

Please let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[RD2]

Hi Tracey

Thanks for your responses.

How can I get the file repaired?

[Tracey_H]

Hi @RD2 

You can find full details on getting your file repaired here: MYOB data file repair services

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[RD2]

Unfortunately, I have been through that already and it doesn't help as I can't get through the phone numbers. Any other way to get in touch with team who can repair files?

[RD2]

Hi Tracey

Unfortunately, I have been through the link provide already before getting in touch in this forum. It doesn't help as I can't get through phone. Is it possible to link me through someone who can help with file repair via private message?

[Tracey_H · Accepted solution]

Hi @RD2 

The Live Chat team will be able to help with arranging that Data File Repair. You can contact that team on the Contact us page on our website.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.