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Unable to access data file

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RD2
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Unable to access data file

Hi

 

Need help on what could be the reason for error message:

 

"AccountEdge NE must terminate. Unable to access data file".

 

Does the above mean that data file is corrupt? How can i have it repaired. Tried calling on support numbers but didnt get through. Appreciate earliest help.

 

Thanks

6 REPLIES 6
Tracey_H
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Re: Unable to access data file

Hi @RD2 

 

Sorry to hear you're experiencing this. To check if the file is corrupt try opening a different company file. If you can open another company file it means the original file is corrupt and you'll need to restore the most recent back up.

 

I'll also give you this help article, Unable to open a company file, which goes through some troubleshooting for this issue.

 

Please let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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RD2
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Re: Unable to access data file

Hi Tracey

 

Thanks for your responses.

 

How can I get the file repaired?

Tracey_H
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Re: Unable to access data file

Hi @RD2 

 

You can find full details on getting your file repaired here: MYOB data file repair services

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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RD2
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Re: Unable to access data file

Unfortunately, I have been through that already and it doesn't help as I can't get through the phone numbers. Any other way to get in touch with team who can repair files?

RD2
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Re: Unable to access data file

Hi Tracey

 

Unfortunately, I have been through the link provide already before getting in touch in this forum. It doesn't help as I can't get through phone. Is it possible to link me through someone who can help with file repair via private message?

Tracey_H
MYOB Moderator
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Accepted Solution Solved

Re: Unable to access data file

Hi @RD2 

 

The Live Chat team will be able to help with arranging that Data File Repair. You can contact that team on the Contact us page on our website.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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