Partner Zone

Unable to access restored backup file offline

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
SMLisa
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

2Kudos

0Solutions

Solved: Go to Solution

Unable to access restored backup file offline

Hi, I tried to restore my MYOB back up file locally to my PC. I have done all the steps in restoring the backup without any problem.

I was asked to upgrade my file. I did that sucessfully. 

The problem is when I try to open the file by choosing it from My Liabray, it asks me for the password which I have entered it. And then nothing happens. The application decided to close itself after a few seconds. Please help. 

2 REPLIES 2
Melisa_D
MYOB Moderator
9,802 Posts
MYOB Moderator
MYOB Moderator

9,802Posts

691Kudos

1,111Solutions

Accepted Solution Solved

Re: Unable to access restored backup file offline

Hi @SMLisa

 

Thank you for your post. I'd recommend taking a look at our help article Unable to open recently upgraded company file, this has information and instructions on how to resolve this issue. You will need to first check the diagnostic log of the file to see if you're experiencing the InvalidFingerPrint error and then run the hotfix tool. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

SMLisa
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

2Kudos

0Solutions

Re: Unable to access restored backup file offline

Thank you Melisa_D! It has solved my issue.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post