Unable to email invoices

[SJ_22]

Error message appears when emailing invoices "one or more fields contain a trailing space" I've checked the invoice, email template, email address and still not able to locate the issue. Clients have been waiting for weeks for their invoices - Bring back the old version!!

[Earl_HD]

Hi @SJ_22,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were unable to send your invoices. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. To fix this issue, you will need to check your email defaults by clicking the Email Defaults tab on the Sales Settings menu. All the email default messages will need to be checked for the following: 

   - Special (non alphanumeric) characters 

   - A space as the first character in any fields 

   - A space as the last character in any fields 

You'll need to click into each field and scroll right to the very end of the message to check for any spaces as the last character. 

Please do let me know how you go on this. 

Regards, 

Earl 

[Samcart]

Sam boat here and no help as of yet so gutting isn't it 

[Earl_HD]

Hi @Samcart,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were having issues when sending your invoices. And my apologies for the late response. Are you encountering an error message each time you attempt to send an invoice? If so, please reply to this thread of the error message that you're getting.

You can also visit this help article for troubleshooting: Email troubleshooting

Looking forward to hearing from you soon!
Regards,
Earl

[Earl_HD]

Hi @SJ_22,

Just want to follow up if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

[tabstrategic]

Did not work at all 

[Genreve_S]

Hi @tabstrategic, 

Thanks for the response. 

In my understanding, you are having the same error message (as @SJ_22) when emailing invoices. May I confirm if you already checked the Sales setting > Email defaults tab window for any of the following?

• Special (non-alphanumeric) characters.
• Spaces in the first character in any field.
• Spaces in the last character in any field.

We look forward to your response. 

Thanks,
Genreve

[Genreve_S]

Hi @tabstrategic, 

I hope you are well today. I'm just following up with your concern about emailing invoices. 

Let us know if you still require any help with this. 

Thanks,
Genreve

[Genreve_S]

Hi @tabstrategic, 

I hope you are doing well. We will be closing this case as there are no updates regarding this. 

If you have any other concerns feel free to create a new thread in the forum. 

Thanks,
Genreve