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COMPLAINT

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chelseawright
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COMPLAINT

Furious about MYOB customer service if that's what you can call it.

 

Multiple times I've waited on hold for hours only to be put on hold and hung up on.

 

Contact me immediately or else we will just cancel and find software that can actually do their job and help their customers. MYOB should be ashamed of themselves. 

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Tracey_H
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Re: COMPLAINT

Hi @chelseawright 

 

Sorry to hear you've had this experience with our phone based teams. We do also provide support here on the Community Forum and via Live Chat.

 

If you can provide details of your issue I'll be happy to help.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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chelseawright
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Re: COMPLAINT

Hi Tracey,

 

The issue is with STP payroll reporting and declaring/nominating employees via MYOB in order to claim JobMaker. ATO says there is an issue on MYOB's end with STP reporting as employees keep coming up as incomplete. 

Tracey_H
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Re: COMPLAINT

Hi @chelseawright 

 

Thanks for that information. So that we can work out what is causing your issue can you please send me screenshots of any errors you're getting and as much information as possible.

 

Once I have that information I'll be happy to look into this for you.

 

 

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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chelseawright
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Re: COMPLAINT

It's not coming up with any errors, it's coming up with employees incomplete in the ATO portal and after hours on hold to the ATO they have stated it is an error on MYOB's part. I would prefer to contact via email or phone rather then posting private information to a public forum.

Tracey_H
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Re: COMPLAINT

Hi @chelseawright 

 

Can you please go to the Payroll reporting centre>>EOFY finalisation tab>>click on the ellipsis for an impacted employee and download report. Send me a screenshot of the Allowances section of that report by private message.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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chelseawright
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Re: COMPLAINT

Have private messaged you with these details. 

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