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No Leave balance transactions showing after Essential Payroll Update last week

lbrockliss
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No Leave balance transactions showing after Essential Payroll Update last week

I have just tried to generate a sick leave report for one of our employees from 1 January to now and no transactions show up. No leave entitlement or leave taken. This has only happened since the update last week.

Does anyone have any suggestions what I'm not doing right?

1 REPLY 1
Earl_HD
MYOB Moderator
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MYOB Moderator
MYOB Moderator

2,866Posts

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Re: No Leave balance transactions showing after Essential Payroll Update last week

Hi @lbrockliss,

Thank you so much for your post and my apologies for the late response. It seems that the leave opening balance in Essentials isn't factored into the leave accruals, which is causing the leave balance to remain unchanged in the subsequent pay run.

To investigate this further, could you check if any leave was taken in the new pay run? Please follow these steps:
 

  1. Access the employee's contact information.
  2. Navigate to the Pay History tab and open the last payslip.
  3. Note the 'Paid on' date and the associated leave balances.
  4. Then, proceed to Payroll > Enter pay for this employee.
  5. Set the Pay on date to a date later than the 'Paid on' date of the last payslip.
  6. Start the pay run, ensuring no leave is paid in this run.
  7. Review the payslip. Do you notice any changes in the leave balances?

If the problem persists, could you please clear the browser cache, then enter a new pay run again? 
 

Please do let me know how you go on this.
Regards,
Earl

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