Not receiving verification email

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Deanne001
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Not receiving verification email

This afternoon one of my client is not receiving their verification email when trying to login.  Haven't previously had an issue.  Upgraded to 2020.1 two days ago.  I can log into same file fine.  They have tried both desktop & website login with same result.

Is anyone else experiencing this?

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Jacksen
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Re: Not receiving verification email

Not recently, but make sure they check their spam folder.

I've also had Bigpond and yahoo block myob emails so they don't even show up in the spam folder.

Deanne001
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Re: Not receiving verification email

Thanks Jacksen,

Already checked Junk and it's their own domain email.

Melisa_D
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Re: Not receiving verification email

Hi @Deanne001

 

Thank you for your post. We haven't had any widespread client reports in regards to verification emails not being sent, If your client is using their own domain email I would recommend they check with the domain host and add no-reply@myob.com to their address book or trusted sender list. Additionally, our help article Getting help with two-factor authentication has information on how they can switch from email 2FA to an authenticator app if they're still having troubles. 

 

Please do let us know if you have any further questions. 

Cheers,
Melisa

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Lindgren
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Re: Not receiving verification email


@Jacksen wrote:

Not recently, but make sure they check their spam folder.

I've also had Bigpond and yahoo block myob emails so they don't even show up in the spam folder.


Hiii

I faced similar kind of issue last time, I am still searching for some proper solution  Already checked Junk and it's their own domain email.

 

KrogerFeed

Melisa_D
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Re: Not receiving verification email

Hi @Lindgren

 

Thanks for your post. If your client is using their own domain email I would recommend they check with the domain host and add no-reply@myob.com to their address book or trusted sender list. Additionally, our help article Getting help with two-factor authentication has information on how they can switch from email 2FA to an authenticator app if they're still having troubles. 

Cheers,
Melisa

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Jacksen
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Re: Not receiving verification email

@Melisa_D 

I've had 3 users since i posted have issues not receiving emails for 2fa or password resets regardless of custom domain or gmail.

Melisa_D
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Re: Not receiving verification email

Hi @Jacksen

 

Thanks for your post. If they're still experiencing issues with this can you please get them to add no-reply@myob.com to their address book or trusted sender list. 

 

Please do let us know how they go. 

Cheers,
Melisa

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