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July 2022
July 2022
I would try re-entering the card data for one employee totally. Make sure you choose items from drop down menu's and not type in your own data. Do a zero pay run for the employee then see if it submits. I only had one employee with errors and this is what worked for me.
August 2022
August 2022
One of my former employees alerted me that his pay was not accepted on his MyGov account.
When I checked I had the same issue in my last pay run which was meant to report all terminated employees ( 3 people had information errors...
"Accepted with errors. The good news is this report has been accepted by the ATO. But, there are a few things you need to fix before your next pay run. These are listed below."
However, I can't see any issues with them except:
one employee has a two-word surname, other two have a two-word suburb. No other spaces, symbols or brackets.
How can I fix that?!?
August 2022
August 2022
Hello
Sorry for the delay in my response.
As well as checking the employee information, it might also be the payroll category causing this error. To check your payroll category names.
Once you've updated your payroll information, your employees' latest year-to-date payroll information will be sent to the ATO the next time you do a pay run.
You can also reenter the data for the employees having this error under their name and then process a $0 pay run which should resolve it.
Please let me know if this helps.
by
Jodie-D
September
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