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A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

NickyS1
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

I encountered this error only on the 2 employees who I didn't do any payruns for since I converted to STP 2.  Haven't been able to fix the problem yet.

RosyE
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

Which file did you upload online and where?

I have the same problem with error message

A field contains invalid data (such as letters in numeric or date field).
(ATO error code: CMN.ATO.GEN.XML03)

 

Don't know what to do

 

Alpine708
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

What are the steps you did?

What do you mean by upload the file online?

Any help would be appreciated.

Robyn

Globe1
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

Previously my file was on Local (My Computer). Click the arrow down at the lower right corner of your screen. Go online and upload the file then process an event. It works for me it might work to anyone too.

 

Hope this helps

ChrisMYOB
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

This error means there's an invalid character somewhere in your in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.

If after checking the above you are still getting the error, we have found the following might also resolve the issue:

  • For any of the drop-down list selections, ensure that these were selected from the drop-down list and not just typed in. eg for the State, instead of just typing NSW or WA  select it from the drop-down list.
  • Take out any spaces in the phone numbers.
  • Remove any brackets, / or - in the addresses 
  • Make sure you put in the Country
  • Run a $0 pay run as of 30/6/22 (ensure that all the fields including annual/sick leave etc are $0.)

Please let me know how you go.

Kind regards,
Chris

MYOB Community Support

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NickyS1
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

Hi @ChrisMYOB ,

 

I ended up starting another post which describes my situation as I already tried yours & others' suggestions with no luck.  I have found no invalid data with either of the employees in question.

 

Thanks

 

Nicky

STKaylie
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

I have also. Did you find someway of fixing it?

 

Margie13
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

Same problem here.  I have done everything suggested by the ATO and read all the MYOB fix it stuff and still no solution to the problem.  I have re run a zero payrol for the 2022 year and still same problem??

Jo-AnneMonk
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

I have tried all of the above steps and i still cannot get the end of year to clear without errors.

Any other suggestions?

Margie13
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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

Hi @ChrisMYOB 

I have tried everything you and everyone else has suggested.  Maybe the problem is at MYOB end with the ato?

You guys are the experts yet no one seems to be able to help so many on this forum.  WE NEED HELP!!

I called the ATO and they say they have nothing to do with it? What now?  There has to be some solution as I'm sure everyone is as exhausted with this as I am.

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