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A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

ST2022
3 Posts
User

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Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

I would try re-entering the card data for one employee totally. Make sure you choose items from drop down menu's and not type in your own data. Do a zero pay run for the employee then see if it submits.  I only had one employee with errors and this is what worked for me. 

NVK
Experienced Cover User
16 Posts
Experienced Cover User
Australia
Experienced Cover User

16Posts

3Kudos

0Solutions

Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

One of my former employees alerted me that his pay was not accepted on his MyGov account.

When I checked I had the same issue in my last pay run which was meant to report all terminated employees ( 3 people had information errors... 

"Accepted with errors. The good news is this report has been accepted by the ATO. But, there are a few things you need to fix before your next pay run. These are listed below."

 

However, I can't see any issues with them except:

one employee has a two-word surname, other two have a two-word suburb. No other spaces, symbols or brackets.

How can I fix that?!?

ChrisMYOB
MYOB Moderator
1,152 Posts
MYOB Moderator
MYOB Moderator

1,152Posts

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132Solutions

Re: A field contains invalid data (such as letters in numeric or date field). (ATO error code: CMN.ATO.GEN.XML03)

Hello

 

Sorry for the delay in my response.

As well as checking the employee information, it might also be the payroll category causing this error. To check your payroll category names.

  1. Go to the Payroll menu > Payroll Categories.
  2. Repeat the following steps on each payroll category on the Wages, Superannuation and Deductions tabs:
    1. Click the blue zoom arrow to open a payroll category.
    2. Check the Name field and remove any invalid characters.
    3. Click OK if you've made any changes.

Once you've updated your payroll information, your employees' latest year-to-date payroll information will be sent to the ATO the next time you do a pay run. 

 

You can also reenter the data for the employees having this error under their name and then process a $0 pay run which should resolve it.

 

Please let me know if this helps.

 

 

Kind regards,
Chris

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