ATO error code: CMN.ATO.GEN.XML03

[Natalie8]

Hi, I completed the STP phrase 2 update and send the event to ATO on 23/11/2022. However, I received an error saying one of the employees cessation reason code must be provided (ATO error code: CMN.ATO.PAYEVNTEMP.000239). So I follow the website instruction to undo FY22 finalisation for that employee and then add termination date of 7/6/2022. Then finalise that employee for FY22.

However, after I do all of the above, the gross YTD payment and PAYG YTD of that employee in FY22 are all gone, become 0. I add the termiation date but the report status is showing error with the below information:

• Employee income type contains invalid data. Check the field hasn’t been left blank, doesn't contain an extra space at the end of the value and doesn’t contain any invalid characters.
  (ATO error code: CMN.ATO.GEN.XML03)

I didn't change any information except added a termination date. Could you please advise how can I fix this error and how can I get that employees gross YTD and PAYG YTD figures back? They should not be zero.

thank you.

Kind regards

[Tracey_H]

Hi @Natalie8 

I'm sorry to see that no one has replied to you yet. To fix the YTD amounts, process a $0 pay with the payment date as the termination date for the employee. 

For that error, go to the employee card>>Payroll details tab>>Taxes and make sure the income type is selected in the Income type field.

Let me know if you need any further help with this.

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