ATO error code: CMN.ATO.GEN.XML03

[CREE81]

Hi All

Although my payrun is not rejected - it says ACCEPTED with errors

I keep getting this ATO error code: CMN.ATO.GEN.XML03 when reporting weekly STP.

• An allowance name contains invalid data. Check the field hasn’t been left blank, doesn't contain an extra space at the end of the value and doesn’t contain any invalid characters.
  (ATO error code: CMN.ATO.GEN.XML03)

I have checked all Allowance names and anything else that has looked suspect but to no avail, even when I have tried a nill payrun the same message keeps appearing.

Can everyone help me please

Cheers :-)

Cree8

[Sam_R]

Hi @CREE81,

Thanks for reaching out. 

If you've checked your allowance items and nothing is wrong there, the issue could be in an employee's personal details, phone number, bank details, etc., and can be a character or space. For example:

• 4-5 Main Street or 4/5 Main Street may not be accepted, but 4 5 Main Street would
• (01)900900909 as a phone number may not be accepted, but 01099099090 would
• And other characters like *s and &s
• Check for unnecessary spaces, for example, if . indicates a space, 4.5.Main..Street. may not be accepted due to two spaces between Main Street, and an unnecessary space after Street

I would also try the Check Payroll Details feature that generally points out exactly what needs to be fixed. 

Do let us know how you get on.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[CREE81]

Thanks Sam

I have done all of what you have suggested and some, still getting the same message back.

Any suggestions at what to do next ?

(I have also been in touch with our Accountant)

Look forward to hearing back with anything further I can do.

Cheers

Cree81

[Sam_R]

Hi @CREE81,

Apologies for the delayed reply. 

Another thing to check, Can you confirm the appropriate 'Income Type' has been selected for that employee? (Employee card>Payroll Details>Taxes>Income type)

Could you also confirm that the ATO error is still occurring when processing a $0 pay run for just that employee alone?