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January
January
Hi All
Although my payrun is not rejected - it says ACCEPTED with errors
I keep getting this ATO error code: CMN.ATO.GEN.XML03 when reporting weekly STP.
I have checked all Allowance names and anything else that has looked suspect but to no avail, even when I have tried a nill payrun the same message keeps appearing.
Can everyone help me please
Cheers :-)
Cree8
January
January
Hi @CREE81,
Thanks for reaching out.
If you've checked your allowance items and nothing is wrong there, the issue could be in an employee's personal details, phone number, bank details, etc., and can be a character or space. For example:
I would also try the Check Payroll Details feature that generally points out exactly what needs to be fixed.
Do let us know how you get on.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
January
January
Thanks Sam
I have done all of what you have suggested and some, still getting the same message back.
Any suggestions at what to do next ?
(I have also been in touch with our Accountant)
Look forward to hearing back with anything further I can do.
Cheers
Cree81
February
February
Hi @CREE81,
Apologies for the delayed reply.
Another thing to check, Can you confirm the appropriate 'Income Type' has been selected for that employee? (Employee card>Payroll Details>Taxes>Income type)
Could you also confirm that the ATO error is still occurring when processing a $0 pay run for just that employee alone?
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