ATO error code: CMN.ATO.PAYEVNTEMP.000389

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Hi Everyone

We are aware that some users are getting the ATO error code: CMN.ATO.PAYEVNTEMP.000389 when processing pay runs.

This error is being caused by a change to the workflow and intergration with the ATO's tools (connectors). This is something that this is being worked on as a high priority and we will provide more information as it comes to hand.

In the meantime, do not declare pay runs to the ATO during the pay run process. Once a pay run is recorded go to the STP reporting centre>>click on the Not sent pay runs>>click on Send to the ATO. This will ensure STP reports are successfully sent to the ATO.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support