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Account Edge Additional Employer Superannuation

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LMCob
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Account Edge Additional Employer Superannuation

Hi,

 

Additonal Employer Superannuation payments are recording correctly now in MYOB Account Edge but when I preview the entry before submitting to the ATO, the line is still showing as Employee Reportable (though all of the $ are correct).   Does anyone know if this an MYOB or an ATO issue?

 

Many thanks

Lisa

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Andrew_Y
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Re: Account Edge Additional Employer Superannuation

Hello Lisa ( @LMCob )

 

Apologies for the delay in getting back to you.  I am glad you were able to get your previous issue with additional super being taken from gross sorted and wanted to check if you had gotten any responses/updates regarding this issue?

Cheers,
Andrew

MYOB Community Support

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LMCob
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Re: Account Edge Additional Employer Superannuation

Hi Andrew

 
Many thanks for your message.  No I haven’t heard back yet.  In the meantime I’ve emailed payroll support to see if they can help (they resolved the easier issue).  
 
I’ve checked again this morning and the problem still exists so any help you can give would be much appreciated.

Cheers
Lisa
Andrew_Y
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Re: Account Edge Additional Employer Superannuation

Hello Lisa ( @LMCob )

 

Thank you for your reply and I am sorry to hear that the issue persists.  Are you able to check the setup behaviors of your Employer Additional Superannuation contribution?  It would help if you could provide any images related to what you are seeing to understand what is happening for you.

Cheers,
Andrew

MYOB Community Support

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LMCob
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Re: Account Edge Additional Employer Superannuation

Hi Andrew

 

Many thanks for your response. We've done that and I've spoken with Payroll Support again this morning.  They're mananging it so fingers crossed they'll find a resolution.

 

The set up is correct, the calculations are correct, it's just the text on the Payroll Preview Report says Employee Reportable instead of Additional Employer.

 

I have a perons/name on the payroll team now so will keep in touch via email.

 

Thanks again

Lisa

 

 

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