AccountRight reports don't match my STP reports?

[Tracey_H]

Hi Everyone

You're reconciling payroll and the payroll reports don't match the STP reports, where do you begin to look for what's causing those out of balance issues?  

In AccountRight there are three main reports that we recommend you use when reconciling payroll:

• Payroll Activity Summary 
• Payroll Register Summary
• YTD verification report

The first question you need to ask is...Do the Payroll Activity and Payroll Register reports match?

• If the answer is NO, this generally indicates that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP.

• If the answer is YES, this generally indicates that the issue is being caused by ATO reporting categories that have not been assigned correctly or by payroll categories that have exempted from PAYG Withholding in error. Follow these steps to find and fix the issues:

1. Run the Payroll Activity Detail report to narrow down which payroll categories are causing the problem.
2. Check that the correct ATO reporting category has been assigned. Change the ATO reporting category as required.
3. Check if the payroll category has been ticked exempt from PAYG in error (payroll categories>>open the category>>click on the Exempt button). Untick PAYG Withholding and click Ok.
4. Once you have made the necessary changes to the payroll category, process a $0 pay to update STP.

Some other really useful reports that can help with EOFY are:

• Payroll Activity Detail - gives a breakdown of payroll categories per employee
• Summary of Payments - this is the individual employee version of the YTD verification report, it's similar to the old payment summary
• Payroll Summary - gives a breakdown of the payroll categories 

Where do you find these reports: 

• Activity (summary and detail) and Register are found in Reports>>Payroll tab>>Employees
• YTD verification is found in the Payroll Reporting Centre>>EOFY finalisation tab
• Summary of payments is found in the Payroll Reporting Centre>>EOFY finalisation tab>>click on the ... button for the individual employee
• Payroll Summary is found in Reports>>Payroll tab>>Payroll Categories

If you still having problems after following this process, please don't hesitate to start a new post.

[IRENEJ]

The 3 MYOB reports all balance.  However that does not help the fact that the first payroll for the 2019/20 financial year was rejected by the ATO.  I understand that the following payroll would have updated the YTD figures, but what happens about the rejected payroll? Do I just ignore it?

[Tracey_H]

Hi @IRENEJ 

The ATO don't allow for rejected reports to be resent. So you need to correct the error that caused the report to be rejected, then process a $0 pay to update the YTD amounts immediately.  Or you can wait until you process the next payrun which will update and correct the YTD amounts.

If your AccountRight and STP reports reconcile you don't need to do anything except finalise your employees and relax.

[Gill1]

Hi Tracy

I have done as per your post but I still cannot get my MYOB reports to STP. I have also gone through each verication report sent to ATO and that shows the YTD balances match MYOB, but when I go to the EOY finalisation there are 3 employees who do not match. I have checked all payslips and all looks fine. Help please!!

[Tracey_H]

Hi @Gill1 

So that I can look into this for you can you please send me screenshots of the summary of payments and the Payroll Activity detail report for those employees. Please send those screenshots by private message

For the summary of payments report go to the Payroll Reporting Centre>>EOFY finalisation tab>>click on the ... button for the employee and selecte Download

For the Payroll activity detail go to Reports>>Payroll tab>>Employees>>Activity detail

[LeanneDonnet]

I have a similar issue, my payroll activity and payroll summaries match if i attempt to process payment summaries they match the activity reports. My  STP reports and ATO STP reports match but my EOFY finalisation reports are out by thousands and changed since yesterday ??

[NT-Dreaming]

My last payroll for 19/20 is not appearing in the payroll reporting centre, but is in MYOB Account right.  What can I do to upload to ATO please?

[CPL1]

Hi

I have 2 employees where the Payroll Register & EOY Finalisation are the same but different to the Payroll Activity which has the correct amount.

All payments were accepted throughout the year, I am at a loss as to where the problem lies?

[Sharona19]

My reports do not match.  I have followed your instructions and have determined which Employee Payroll Activity summaries don't reconcile with the Individual Summary of Payments reports. Of approximately 60 employees, 13 do not balance.  In each case the employee has been paid more than the Payment Summarie states. How do I correct these errors please?

[Tracey_H]

Hi @LeanneDonnet 

I have responded to your other post requesting more information.