Add a declarer for STP reporting

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Experienced Partner dennisg
74 Posts
Experienced Partner
Australia
Experienced Partner

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Add a declarer for STP reporting

Hi 

 

My colleague is not able to log in to Payroll reporting and following error comes up. Pleasee see below. Any idea why he is not able to log in even though he is using correct user name and password. I am trying to add him to STP so that he can report to ATO.

Pic 1.JPG

 

4 REPLIES 4
MYOB Staff Post Em_P
358 Posts
MYOB Staff Post
Australia
MYOB Staff Post

358Posts

76Kudos

0Solutions

Re: Add a declarer for STP reporting

Hi @dennisg

 

Is he getting this error after completing a Pay Run or when he is trying to sign up?

If it is after doing a Pay Run he may not have been added correctly to report.

 

If this is happening at any other point are you please able to Private Message me the email that your colleague is logging in with so we can look into this further?

You can send a Private Message by hovering across my name @Em_P and clicking 'Send Message'



Best Regards,

Em P
MYOB Partner Support Specialist
MYOB Staff Post Em_P
358 Posts
MYOB Staff Post
Australia
MYOB Staff Post

358Posts

76Kudos

0Solutions

Re: Add a declarer for STP reporting

Hi @dennisg

 

Thank you for the email address you sent me. I can see he has been correctly added as an Admin to the file.

 

Is he getting the ability to log in to the file when he tries to declare or is this message appearing immediately?

 



Best Regards,

Em P
MYOB Partner Support Specialist
Experienced Partner dennisg
74 Posts
Experienced Partner
Australia
Experienced Partner

74Posts

7Kudos

0Solutions

Re: Add a declarer for STP reporting

Thank for you reply.

 

Message comes up immediately when he clicks on Payroll Reporting Centre under Payroll Reporting.

 

Kind Regards

 

Yasir

Experienced Partner dennisg
74 Posts
Experienced Partner
Australia
Experienced Partner

74Posts

7Kudos

0Solutions

Re: Add a declarer for STP reporting

Any Update on my query.

 

Kind Regards

 

Yasir

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