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My colleague is not able to log in to Payroll reporting and following error comes up. Pleasee see below. Any idea why he is not able to log in even though he is using correct user name and password. I am trying to add him to STP so that he can report to ATO.
Is he getting this error after completing a Pay Run or when he is trying to sign up?
If it is after doing a Pay Run he may not have been added correctly to report.
If this is happening at any other point are you please able to Private Message me the email that your colleague is logging in with so we can look into this further?
You can send a Private Message by hovering across my name @Em_P and clicking 'Send Message'
Thank you for the email address you sent me. I can see he has been correctly added as an Admin to the file.
Is he getting the ability to log in to the file when he tries to declare or is this message appearing immediately?
Thank for you reply.
Message comes up immediately when he clicks on Payroll Reporting Centre under Payroll Reporting.