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CMN.ATO.GEN.XML03 Other Allowance Description Error

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CMN.ATO.GEN.XML03 Other Allowance Description Error


I have having similar problems to others re this error type except the error is in the allowance description that is imported on the timesheet from Tanda (I think it is the "+" in the allowance description).  I have edited the allowance name to let the payroll progress but everytime I import the timesheets it creates a new payroll category.  Has anyone been able to resolved this issue between Tanda and MYOB?

Thanks, Mel

1,545 Posts
Former Staff
Former Staff




Re: CMN.ATO.GEN.XML03 Other Allowance Description Error

Hello @melfre 


Welcome to the Community Forum.


This error means there's an invalid character somewhere in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.

If after checking the above you are still getting the error, we have found the following might also resolve the issue:

  • For any of the drop-down list selections, ensure that these were selected from the drop-down list and not just typed in. eg for the State, instead of just typing NSW or WA  select it from the drop-down list.
  • Take out any spaces in the phone numbers.
  • Remove any brackets, / or - in the addresses 
  • Make sure you put in the Country
  • Run a $0 pay run as of 30/6/22 (ensure that all the fields including annual/sick leave etc are $0.)

Kind regards,

MYOB Community Support

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