EOFY finalisation and STP missing Gross Wages

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EOFY finalisation and STP missing Gross Wages

Does anyone have the same issue with Gross Wages not being reported and sent through STP.

 

I have double checked the payroll categories are assigned correctly.  When I view the payment summaries the gross payments are correct but when sending through STP its zero.

When I start the EOFY finalisation process PAYG year to date is listed but nothing against Gross Wages.

 

Thanks in advance

 

 

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Re: EOFY finalisation and STP missing Gross Wages

HI,

I have the same issue.

It's very frustrating, not being able to speak to someone about these issues.

I think there's a software problem.

All we want is help !!!

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Re: EOFY finalisation and STP missing Gross Wages

Hi @Ket and @AndiatKS 

 

Try doing $0 pays to push the correct figures through to the verification report 

 

Let me know how you go

Tracey

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Re: EOFY finalisation and STP missing Gross Wages

Even it's only 1 person that's effected ??

My STP is not balancing, and I believe it is a SOFTWARE PROBLEM - as the Payroll Register + my wages books are the same, all pays loaded to the ATO portal = these figures, but the MYOB payroll reporting centre total is out 1 pay for 1 person ! I have checked all the STP payments with ATO portal and they are the same. There is something VERY VERY wrong.

 

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Re: EOFY finalisation and STP missing Gross Wages

Hi @AndiatKS 

 

Just do a $0 pay for that one employee. There have been issues with the verification report not retrieving the correct data.

 

Cheers

Tracey

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Re: EOFY finalisation and STP missing Gross Wages

Okay thanks, I'll give it try

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Re: EOFY finalisation and STP missing Gross Wages

Yay!

It worked.

thank you

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Re: EOFY finalisation and STP missing Gross Wages

I have already run a zero payroll and it hasnt worked but this was 4 days ago.  Has MYOB done an update in the last few days?

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