EOFY finalisation and STP missing Gross Wages

[Ket]

Does anyone have the same issue with Gross Wages not being reported and sent through STP.

I have double checked the payroll categories are assigned correctly.  When I view the payment summaries the gross payments are correct but when sending through STP its zero.

When I start the EOFY finalisation process PAYG year to date is listed but nothing against Gross Wages.

Thanks in advance

[AndiatKS]

HI,

I have the same issue.

It's very frustrating, not being able to speak to someone about these issues.

I think there's a software problem.

All we want is help !!!

[bungy15]

Hi @Ket and @AndiatKS 

Try doing $0 pays to push the correct figures through to the verification report 

Let me know how you go

Tracey

[AndiatKS]

Even it's only 1 person that's effected ??

My STP is not balancing, and I believe it is a SOFTWARE PROBLEM - as the Payroll Register + my wages books are the same, all pays loaded to the ATO portal = these figures, but the MYOB payroll reporting centre total is out 1 pay for 1 person ! I have checked all the STP payments with ATO portal and they are the same. There is something VERY VERY wrong.

[bungy15]

Hi @AndiatKS 

Just do a $0 pay for that one employee. There have been issues with the verification report not retrieving the correct data.

Cheers

Tracey

[AndiatKS]

Okay thanks, I'll give it try

[AndiatKS]

Yay!

It worked.

thank you

[Ket]

I have already run a zero payroll and it hasnt worked but this was 4 days ago.  Has MYOB done an update in the last few days?