EOY Finalisation and MYGOV

CTMS
Contributing Cover User
7 Posts
Contributing Cover User
Australia
Contributing Cover User

7Posts

0Kudos

0Solutions

EOY Finalisation and MYGOV

I completed an EOY Finalisation in MAY 21 for a company that we closed at 31.03.21 with 2 employees. I had consulted with MYOB and i followed all the steps to finish the STP finalisation for 2021 before they removed the data file from our online subscription. The employees have gone on to complete their tax returns and both have received  message saying NOT COMPLETE "Waiting for employer to provide information to the ATO". As the file is no longer online i cant check the reporting centre. Is this something MYOB can assist and fix if there is an issue or do i take this up with ATO as i am very confident that the finalisation was sent OK. Any information is appreciated.

 

Michelle

3 REPLIES 3
Melisa_D
MYOB Moderator
5,549 Posts
MYOB Moderator
MYOB Moderator

5,549Posts

396Kudos

633Solutions

Re: EOY Finalisation and MYGOV

Hi @CTMS

 

Thank you for your post. If you still need assistance with this can you please send me a private message with your product serial number and full name so I can check to see what we can do. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

CTMS
Contributing Cover User
7 Posts
Contributing Cover User
Australia
Contributing Cover User

7Posts

0Kudos

0Solutions

Re: EOY Finalisation and MYGOV

Hi Melissa

Serial # xxxx

Michelle Dixon

I attached screen shot of message received by employees.

Im not sure what to do as the file is no longer online or if this is something the ATO can fix.

Melisa_D
MYOB Moderator
5,549 Posts
MYOB Moderator
MYOB Moderator

5,549Posts

396Kudos

633Solutions

Re: EOY Finalisation and MYGOV

Hi @CTMS,

 

Thanks for the details, I've responded to your private message requesting additional information. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post