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EOY finalisation -ETP payments

Karen011
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EOY finalisation -ETP payments

I've followed MYOB advice and have activated terminated employees, reversed their ETP payments and re-done the ETP payments twice now and re-terminated them but the ETP amounts are still not showing in the EOY finalisation reports.  I've emailed MYOB support twice but no reply and have spent several hours on hold to MYOB suupport with no solution still.

 

 

38 REPLIES 38
AH1
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Re: EOY finalisation -ETP payments

I have the same issue, would appreciate an update MYOB, we're running out of time to have this submitted.

KazzyB
Contributing Cover User
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Re: EOY finalisation -ETP payments

same problem for me - when will this be fixed MYOB?

Sam_R
MYOB Moderator
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Re: EOY finalisation -ETP payments

Hi @KazzyB @AH1,

 

If you have moved from STP 1 to STP 2, please see this post regarding the issue. 

 

If you are still in STP 1, please let me know so we can troubleshoot further. 

Kind regards,
Sam

MYOB Community Support

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KazzyB
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Re: EOY finalisation -ETP payments

thank you Sam for letting me know - how will MYOB know who to get in touch with and which files are effected? 

 

Sam_R
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Re: EOY finalisation -ETP payments

Hi @KazzyB,

 

Our teams were able to identify the affected files, so there is nothing you will need to do on your end at this time. 

Kind regards,
Sam

MYOB Community Support

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financehouse05
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Re: EOY finalisation -ETP payments

I have just noticed the same issue with one of my ETPs.  Has MYOB got a solution yet?

Sam_R
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Re: EOY finalisation -ETP payments

Hi @financehouse05,

 

This applies to clients that have terminated employees in STP 1, and have since transitioned to STP phase 2. A solution for this issue is still being worked on by our teams. 

 

If you are still in STP Phase 1, please let me know so we can troubleshoot your case further. 

Kind regards,
Sam

MYOB Community Support

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financehouse05
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Re: EOY finalisation -ETP payments

Payment summaries are due this Thursday.  Will it be out by then?

Also, I can't remember when I transitioned to phase 2.  The termination occured in October 2021.

Sam_R
MYOB Moderator
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Re: EOY finalisation -ETP payments

Hi @financehouse05,

 

STP 2 was only released this year, so you would have terminated the employee in STP 1 and finalised in STP 2, meaning you would be included in the issue our teams are working to resolve. 

 

I can't provide a timeframe at this stage, however, please note that you can still finalise any other employee that is reflecting correctly in STP, it is just those affected terminated employees that you won't be able to finalise just yet. 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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