ETA on MYOB fixing ATO error code: CMN.ATO.PAYEVNTEMP.000389

[WES]

Can MYOB please provide an ETA on when they will be fixing the STP reporting error code: CMN.ATO.PAYEVNTEMP.000389. I already sent payroll reports before learning of the MYOB advice not to send them until this technical issue within MYOB can be fixed, and now I cannot even 'create a new payrun'. Any update would be greatly appreciated.

[Princess_R]

Hi @Wes 

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

We are aware of this ATO error code when processing a pay runs and our team is still working into it. This a known issue and set as high priority, there is no estimated timeframe as of the moment but rest assured that we'll provide communications and updates regarding this matter. Detailed information about this can be found on this post: ATO error code: CMN.ATO.PAYEVNTEMP.000389

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

[WES]

That response with attached link isn't helpful to my issue as I cannot even commence 'create a pay run' at all. I have my hands tied until MYOB can fix their technical issue. Thanks.

[Princess_R]

Hi @Wes 

Thank you for the reply. We apologize for the inconvenience, as of the moment, our team is still looking into it as quickly as possible to get this resolve. Could you clarify if there is any error message when you are selecting the create pay run? 

Cheers,

Princess

[WES]

Yes I get a message saying I haven't reported the BMS ID, however both MYOB support and the Australian Taxation Office have confirmed that I have and this message is incorrect.

[Princess_R]

Hi @Wes 

Thank you for the reply. If you are reporting your payroll information on the STP 2. Can you please go to Payroll >> select Single Touch Payroll reporting >> select ATO settings >> scroll down to select the Edit STP Business details >> select the Edit STP Business details again on the pop up box >> select Get Started and complete the 7 steps to notify and report your BMS ID to the ATO again.

Please feel free to post again I'm happy to assist. 

Cheers, 

Princess

[WES]

As previously mentioned this step has already been completed and both MYOB support and the Australian Taxation Office have confirmed this. This is now a MYOB technical issue and i have a MYOB case number. My question is about an ETA on fixing this technical issue as I cannot use MYOB Payroll until this issue is rectified by MYOB.

[Princess_R]

Hi @Wes 

Thank you for your reply. There is no estimated timeframe on this, but rest assured that we'll provide communications and updates once this is fix by the required team. 

Cheers,

Princess

[WES]

Another week has gone by without any communication from anyone from MYOB about when this technical issue will be fixed. Can someone please provide an update?

[Princess_R]

Hi @Wes 

We apologize for the inconvenience and we really appreciate your patience and understanding on this matter. Rest assured that our dedicated team is working on it as quickly as possible. 

Cheers,

Princess