ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

[Steven_M]

Hi 

@AP06 , @JulesJ  your request has been lodged and team are looking into it, I'll let you know when it is resolved.

@LynnChang  the employee IDs you have provided are relatively large. Do you have a number of employees? Are you able to just check that you are providing the Employee ID on the card,  not the Card ID?

@gail1  Can you please provide the company file ID of the file affected - Help>>About AcccountRight. Do note that this particular post is aimed at correcting double values of ETPs in the Payroll Reporting Centre. If you are experiencing a different situation, like ETPs not appearing, is outside of the scope of this thread.

[LynnChang]

Hi @Steven_M 

I rechecked it and the Employee ID that I provided earlier is correct for that particular employee with double ETP.

Employee ID 3249

Serial 0625

Company File ID 1

[gail1]

Hi Steven,

Company File ID is 9, thank you

[Accounts-FCA]

@AussieLift  did you delete or reverse the transaction?

Thanks

[Mountfordfarm]

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 0723

Serial No. 5173

Thanks

[Mountfordfarm]

DELETE - I have fixed this my self.

Thank you

[tracyi]

Thank you for your assistance Steve!

Reversing the transaction works. All good now. Cheers

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@Steven_M wrote:

Hi 

@KimH73  - we have located those details, appeared not to have updated at our end initially. The team are currently working through those ETPs for you. I'll let you know when they are resolved.

@AP06 @JulesJ  @LynnChang Can you provide the Company file ID of that file - Help>>About AccountRight

@Amelia_P  - it looks like you are attempting to process the pay in the locked period and do go to  Setup>>Preferences>>Security and untick lock period.

@tracyi - From my understanding, you can reverse that transaction, it doesn't need to be deleted. However, I've just asked for further clarification from the team just to make sure that it's the best way forward, I'll let you know when I have heard back.

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[Amelia_P]

@Steven_M @tracyi can you please reset this ETP again please. 

Duplicate value in ETP in Payroll Reporting Centre records
Employee ID - 2285 
Serial No. 2141
Company ID: 1

[KimH73]

@Steven_M 

Hi Steve

Are you able to confirm if our double up entries have been resolved on your end and if so do I now need to delete/reverse those payslips and re-enter?

[Stins]

I dont understand.  I have checked and the information given is correct.  Can someone call me?

By the way, why did i not get a notification of this response?  it is only because I logged in to check today that I found this.