ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
Experienced Cover User
25 Posts
Experienced Cover User
Australia
Experienced Cover User

25Posts

5Kudos

0Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Steven_M

 

I have deleted and reentered 1 of 11 and am now on second one.

 

This one will not let me delete it is saying I need to reverse.  I have already deleted the corresponding EP transaction.

 

Why is this?

 

Cathy

Contributing User
6 Posts
Contributing User
Contributing User

6Posts

0Kudos

0Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 1438

Employee ID - 1513

Serial No. - 613*****0842

Highlighted
Partner
6 Posts
Partner
Australia
Partner

6Posts

1Kudos

0Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Duplicate ETP Taxable Component

Employee ID 0017

Serial Number 1143

Highlighted
Contributing Cover User
6 Posts
Contributing Cover User
Contributing Cover User

6Posts

6Kudos

0Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

 

Employee ID = 0986

Serial Number = 0011

 

We have tried to fix this, so his amount has x 3.  The amount should be $1540.80, and it is pulling through to EOFY as $4622.40

Highlighted
MYOB Moderator
36,658 Posts
MYOB Moderator
New Zealand
MYOB Moderator

36,658Posts

4,979Kudos

5,362Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi

 

@Colleen_G  your request has been actioned. Do follow the next stage of the Steps of Correction and delete (or reverse) that ETP payment transaction from your software before reprocessing. 

@KimH73  We do recommend that you delete or reverse that transaction before reprocessing


@Carolined  This particular thread is aimed at dealing with the situations listed in the initial post on this thread. If you are experiencing a different situation then we would recommend starting a new post

@MichelleFeng This particular thread is aimed at dealing with the situations outlined in my initial thread on this topic. As we are do need to delete information, we do need to make sure that you recommend reviewing that post and ensuring that your enquiry meets those requirements before we action anything further.

@JennyD1 The team are currently working through those ETPs for you. I'll let you know when they are resolved.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
3 Posts
Cover User
Cover User

3Posts

0Kudos

0Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Company ID No. 2

 

Thanks

Highlighted
MYOB Moderator
36,658 Posts
MYOB Moderator
New Zealand
MYOB Moderator

36,658Posts

4,979Kudos

5,362Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi 

 

@Stins  There are a variety of reasons why a payroll payment will only allow for reversal, including having superannuation paid on it or having that payroll transaction included in electronic payment. I would recommend starting at the end point of that transaction and working backwards.

 

@JDMYOB @Tania_T @Tanya001 I notice that you all are using AccountRight. Can you clarify the company file ID of the file affected - Help>>About AccountRight.

 

@GVL The team are currently working through those ETPs for you. I'll let you know when they are resolved.


@JennyD1 your request has been actioned. Do follow the next stage of the Steps of Correction and delete (or reverse) that ETP payment transaction from your software before reprocessing. 

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Contributing Cover User
6 Posts
Contributing Cover User
Contributing Cover User

6Posts

6Kudos

0Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi

 

Company File ID = 13

Highlighted
Contributing User
9 Posts
Contributing User
Contributing User

9Posts

0Kudos

0Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Duplicate ETP in Payroll Reporting Centre records

Employee ID's

6857

3996

6751

6933

7029

7045

Last 4 Digits of Serial Number 2556

Company ID 3

 

Can you please confirm, do we have to wait until this has been resolve before we can finalise the records?

 

Thanks

Sandy

Highlighted
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

0Kudos

0Solutions

Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Company ID 9

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post