ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

[Steven_M]

Hi Everyone

UPDATE: Changes to the Payroll Reporting Centre allows for the user to undo a termination payment for an employee  AccountRight| MYOB Essentials.

We have seen some cases where Early Termination Payments or ETPs are showing as double values EOFY Finalisation window of the Payroll Reporting Centre. Typically, the cause of which is that you have deleted the ETP payroll transaction and then reprocessed that particular payment again, which creates a duplication of values in the Payroll Reporting Centre.

These particular issues would generally fall into one of two buckets, to which I have listed below along with how to identify and Steps for correction:

Multiple records in the Early Termination Payments section on the Summary of Payment

You can check this is the case, by reviewing the report - selecting the ellipsis button for that employee in the Payroll Reporting Centre and selecting Download Report (PDF). Open that particular report, if you do have multiple records appearing on that Summary of Payment report then do continue down to Steps of Correction.

Example screenshot:

Note: There are very fringe cases when this is a legitimate situation i.e. the employee appearing multiple times in the Summary of Payment. This would be where an employee is terminated, hired and then terminated again in the same payroll year. For these fringe cases, multiple records in the Summary of Payment is correct.

Double up of incorrect ETP amounts
This is where you would have one ETP amount listed in the report, but it appears to be double or another amount that was not processed.

First thing to check is go back to the original ETP payment transaction in your MYOB software and review the transaction to ensure that the values are correct. If those values are correct, go into your Payroll Categories (AccountRight) | Pay Items (MYOB Essentials) and ensure that your ATO Reporting Categories are set as intended. 

If these are set correctly, then you would be looking at the Steps of correction.

Steps of correction:

1. Check all employees and take note of any employees that have this situation
   
   
2. Once reviewed, obtain the Employee IDs for the affected employees
   
   AccountRight: - Note: its Employee ID, not Card ID
   
   
   
   MYOB Essentials:
   
   
   
   
3. When those Employee IDs have been noted, do reply to this message with:
   
   -Those employee IDs
   -The LAST FOUR DIGITS of your MYOB product serial number  - AccountRight: Setup>>Company Information | MYOB Essentials: Business Settings Menu (top right)
   -If on AccountRight, your Company File ID - Help>>About AccountRight
   

After providing that information and an MYOB Moderator has replied to your message to indicate that your situation should be resolved. You will need to delete that ETP payroll transaction in your MYOB Software- to delete a pay AccountRight | MYOB Essentials. Once that pay, has been deleted you would need to reprocess that particular ETP pay and ensure it is submitted to the ATO.

Note: This particular situation has been resolved for the future, however, for employees with ETPs created during the Payroll Year 2018-2019 may be affected, depending on when that ETP was created for Payroll reporting.

[AussieLift]

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 1299

Serial No. - 613******054

<edit removed serial number>

[AussieLift]

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 1299

Serial No. - 8054

[Accounts-FCA]

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 3589

Seria No. 4023

[Amelia_P]

We also have identified the same issue.

[Stins]

Duplicate ETPs

File ID #11

Serial 0824

Employee 0383, 0660, 0386, 0562. 0533, 0604, 0503, 0618, 0624, 0652, 0637

Employee 0652 was the only one where I entered it incorrectly and had to redo. ETP has been tripled but ETP tax should only be $354

Employee 0660 was quadruplicated

Employee 0386 was triplicated

All others were just duplicated.

[tracyi]

-1867
-The LAST FOUR DIGITS of your MYOB product serial number  - 2061

[Amelia_P]

@Steven_M 

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 16549

Employee ID - 17742

Employee ID - 16257

Employee ID - 16147

Employee ID - 19126

Employee ID - 19152

Employee ID - 19187

Employee ID - 17339

Serial No. 2141

Company ID: 7

[Amelia_P]

I have setup ETP Tax Withheld to report figures through STP. The In Lieu of notice category had already been setup and processed in May, and am now making adjustment to Tax buckets. However the ATO Report is showing 0.00. Could this issue be related also?

ZERO value in ETP in Payroll Reporting Centre records
Employee ID - 2285 (UPDATED)
Serial No. 2141
Company ID: 1

[Accounts-FCA]

Just wanted to add that the dulication seems to have happened when I notified the employee termination date in the reporting centre. So the first ETP amounts are showing for the day the payment was made and the duplicate ETP amounts appear the date I entered the termination date (not the actual termination date but the date it was notified to the ATO) which was 3 months later. I can see it in the reports section of the reporting centre. So looks like notifying a termination date created a double in our case.