ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Experienced Cover User StacieS
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Duplicate ETP reporting

 

Employee ID

0133

0164

Serial

...3180

ID

11

 

Thank you.

CherieHoh
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Employee ID - 77

MYOB Serial - 2173

NatashaJ
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

I reported this yesterday over the phone. Now when I run a nil payrun the ETP is blank. Its not in there at all anymore. Yesterday it was duplicated and now its nil. 

Serial no 4880

Employee ID 1048

NatashaJ
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

All sorted now. Had to reverse the ETP and repost.

MYOB Moderator Steven_M
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi 

@AussieLift , @Accounts-FCA , @tracyi , @CherieHoh  I notice that you are all using AccountRight. Can you clarify the company file ID of the file affected - Help>>About AccountRight.

 

@Amelia_P  the employee IDs you have provided are relatively large. Do you have a number of employees? Are you able to just check that you are providing the Employee ID on the card,  not the Card ID?


@Stins @StacieS your request has been lodged and team are looking into it, I'll let you know when it is resolved

@NatashaJ  great to hear that it is resolved.

Kind regards,
Steven

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Contributing Cover User AussieLift
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Company File ID = 3

Experienced Cover User Accounts-FCA
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Company File ID 2

 

Thanks

Experienced Cover User Amelia_P
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

@Steven_M updated below with Emp ID

Duplicate ETP in Payroll Reporting Centre records 

Employee ID - 0858

Employee ID - 0976

Employee ID - 0726

Employee ID - 0767

Employee ID - 1099

Employee ID - 1100

Employee ID - 1114

Employee ID - 0933

Serial No. 2141

Company ID: 7

MYOB Moderator Steven_M
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi 

@StacieS  @AussieLift  @Accounts-FCA we have removed those ETPs for the employees. You would need to delete and reprocess that ETP payment again as per Steps of Correction in the original post.

 

@Stins the team have been unable to locate ETPs information for those employees. Do ensure that you have reviewed the initial post and that you have provided the correct serial number, company file ID and employee IDs.

Kind regards,
Steven

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MYOB Moderator Steven_M
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi @Amelia_P 

 

Thank you for providing that information. We have removed those ETPs for the employees. You would need to delete (reverse) and reprocess that ETP payment again as per Steps of Correction in the original post.

Kind regards,
Steven

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