ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

[LynnChang]

Employee ID 3249

Serial 0625

[Steven_M]

Hi 

@KimH73  - we have located those details, appeared not to have updated at our end initially. The team are currently working through those ETPs for you. I'll let you know when they are resolved.

@AP06 @JulesJ  @LynnChang Can you provide the Company file ID of that file - Help>>About AccountRight

@Amelia_P  - it looks like you are attempting to process the pay in the locked period and do go to  Setup>>Preferences>>Security and untick lock period.

@tracyi - From my understanding, you can reverse that transaction, it doesn't need to be deleted. However, I've just asked for further clarification from the team just to make sure that it's the best way forward, I'll let you know when I have heard back.

[AP06]

Sorry, Company File ID  1

[Amelia_P]

@Steven_M Thank you, appreciate your prompt response for what is a frantic period for us all   

[JulesJ]

Company file ID: 6 - thank you

[Accounts-FCA]

Same as Tracy , I can't delete a paid transaction.

Just wondering if notifying the termination again in the payroll reporting would do the trick...

[gail1]

Serial No. - <removed>

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 1766

ETP not in Payroll Reporting Centre records

Employee ID - 2480

Employee ID - 2486

Employee ID - 2692

[DannyTangney]

Hi @gail1 @LynnChang @Steven_M 

We think we've found a solution for this...

- Process a negative (cash) payroll for the amount that is being doubled up, with everything else zero, and send that off to the ATO

- Once the report appears on the Payroll Report screen, this should remove the double-up in the verification report

- Delete the negative pay from MYOB, and all should now balance.

There might be problems if a subsequent pay was processed for the employee concerned, as things might revert back again in the absence of the negative pay, so I'd recommend doing this last thing.

Cheers,
Danny

[LynnChang]

Hi @Steven_M 

It is Company File ID 1.

Thank you.

[AussieLift]

Thank you for solution.

YTD Verfication Report now reconciles and removed Duplicate ETP record.

It was an Electronic Transaction so took a few steps to delete/reverse and reprocess in accordance with Steps of Correction