ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

MYOB Moderator Steven_M
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi 

 

@AP06 , @JulesJ  your request has been lodged and team are looking into it, I'll let you know when it is resolved.

 

@LynnChang  the employee IDs you have provided are relatively large. Do you have a number of employees? Are you able to just check that you are providing the Employee ID on the card,  not the Card ID?

 

@gail1  Can you please provide the company file ID of the file affected - Help>>About AcccountRight. Do note that this particular post is aimed at correcting double values of ETPs in the Payroll Reporting Centre. If you are experiencing a different situation, like ETPs not appearing, is outside of the scope of this thread.

Kind regards,
Steven

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LynnChang
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi @Steven_M 

 

I rechecked it and the Employee ID that I provided earlier is correct for that particular employee with double ETP.

 

Employee ID 3249

Serial 0625

Company File ID 1

Contributing User gail1
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi Steven,

Company File ID is 9, thank you

Contributing Cover User Accounts-FCA
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

@AussieLift  did you delete or reverse the transaction?

 

Thanks

 

 

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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 0723

Serial No. 5173

 

Thanks

Contributing Cover User Mountfordfarm
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

DELETE - I have fixed this my self.

Thank you

Contributing User tracyi
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Thank you for your assistance Steve!

 

Reversing the transaction works. All good now. Cheers

 


@Steven_M wrote:

Hi 

 

@KimH73  - we have located those details, appeared not to have updated at our end initially. The team are currently working through those ETPs for you. I'll let you know when they are resolved.

 

@AP06 @JulesJ  @LynnChang Can you provide the Company file ID of that file - Help>>About AccountRight

 

@Amelia_P  - it looks like you are attempting to process the pay in the locked period and do go to  Setup>>Preferences>>Security and untick lock period.

@tracyi - From my understanding, you can reverse that transaction, it doesn't need to be deleted. However, I've just asked for further clarification from the team just to make sure that it's the best way forward, I'll let you know when I have heard back.


 

Experienced Cover User Amelia_P
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

@Steven_M @tracyi can you please reset this ETP again please. 

Duplicate value in ETP in Payroll Reporting Centre records
Employee ID - 2285 
Serial No. 2141
Company ID: 1

Contributing User KimH73
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

@Steven_M 

Hi Steve

Are you able to confirm if our double up entries have been resolved on your end and if so do I now need to delete/reverse those payslips and re-enter?

 

Experienced Cover User Stins
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

I dont understand.  I have checked and the information given is correct.  Can someone call me?

 

By the way, why did i not get a notification of this response?  it is only because I logged in to check today that I found this.

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