ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

[Stins]

Steven_M

I have deleted and reentered 1 of 11 and am now on second one.

This one will not let me delete it is saying I need to reverse.  I have already deleted the corresponding EP transaction.

Why is this?

Cathy

[JDMYOB]

Duplicate ETP in Payroll Reporting Centre records

Employee ID - 1438

Employee ID - 1513

Serial No. - 613*****0842

[Tania_T]

Duplicate ETP Taxable Component

Employee ID 0017

Serial Number 1143

[Tanya001]

Employee ID = 0986

Serial Number = 0011

We have tried to fix this, so his amount has x 3.  The amount should be $1540.80, and it is pulling through to EOFY as $4622.40

[Steven_M]

Hi

@Colleen_G  your request has been actioned. Do follow the next stage of the Steps of Correction and delete (or reverse) that ETP payment transaction from your software before reprocessing. 

@KimH73  We do recommend that you delete or reverse that transaction before reprocessing

@Carolined  This particular thread is aimed at dealing with the situations listed in the initial post on this thread. If you are experiencing a different situation then we would recommend starting a new post

@MichelleFeng This particular thread is aimed at dealing with the situations outlined in my initial thread on this topic. As we are do need to delete information, we do need to make sure that you recommend reviewing that post and ensuring that your enquiry meets those requirements before we action anything further.

@JennyD1 The team are currently working through those ETPs for you. I'll let you know when they are resolved.

[GVL]

Company ID No. 2

Thanks

[Steven_M]

Hi 

@Stins  There are a variety of reasons why a payroll payment will only allow for reversal, including having superannuation paid on it or having that payroll transaction included in electronic payment. I would recommend starting at the end point of that transaction and working backwards.

@JDMYOB @Tania_T @Tanya001 I notice that you all are using AccountRight. Can you clarify the company file ID of the file affected - Help>>About AccountRight.

@GVL The team are currently working through those ETPs for you. I'll let you know when they are resolved.

@JennyD1 your request has been actioned. Do follow the next stage of the Steps of Correction and delete (or reverse) that ETP payment transaction from your software before reprocessing. 

[Tanya001]

Hi

Company File ID = 13

[SandyMoore]

Duplicate ETP in Payroll Reporting Centre records

Employee ID's

6857

3996

6751

6933

7029

7045

Last 4 Digits of Serial Number 2556

Company ID 3

Can you please confirm, do we have to wait until this has been resolve before we can finalise the records?

Thanks

Sandy

[JDMYOB]

Company ID 9