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June 2019
June 2019
I have deleted and reentered 1 of 11 and am now on second one.
This one will not let me delete it is saying I need to reverse. I have already deleted the corresponding EP transaction.
Why is this?
Cathy
June 2019
June 2019
Duplicate ETP in Payroll Reporting Centre records
Employee ID - 1438
Employee ID - 1513
Serial No. - 613*****0842
June 2019 - last edited June 2019
June 2019 - last edited June 2019
Duplicate ETP Taxable Component
Employee ID 0017
Serial Number 1143
June 2019
June 2019
Employee ID = 0986
Serial Number = 0011
We have tried to fix this, so his amount has x 3. The amount should be $1540.80, and it is pulling through to EOFY as $4622.40
June 2019
June 2019
Hi
@Colleen_G your request has been actioned. Do follow the next stage of the Steps of Correction and delete (or reverse) that ETP payment transaction from your software before reprocessing.
@KimH73 We do recommend that you delete or reverse that transaction before reprocessing
@Carolined This particular thread is aimed at dealing with the situations listed in the initial post on this thread. If you are experiencing a different situation then we would recommend starting a new post
@MichelleFeng This particular thread is aimed at dealing with the situations outlined in my initial thread on this topic. As we are do need to delete information, we do need to make sure that you recommend reviewing that post and ensuring that your enquiry meets those requirements before we action anything further.
@JennyD1 The team are currently working through those ETPs for you. I'll let you know when they are resolved.
June 2019
June 2019
Company ID No. 2
Thanks
June 2019 - last edited June 2019
June 2019 - last edited June 2019
Hi
@Stins There are a variety of reasons why a payroll payment will only allow for reversal, including having superannuation paid on it or having that payroll transaction included in electronic payment. I would recommend starting at the end point of that transaction and working backwards.
@JDMYOB @Tania_T @Tanya001 I notice that you all are using AccountRight. Can you clarify the company file ID of the file affected - Help>>About AccountRight.
@GVL The team are currently working through those ETPs for you. I'll let you know when they are resolved.
@JennyD1 your request has been actioned. Do follow the next stage of the Steps of Correction and delete (or reverse) that ETP payment transaction from your software before reprocessing.
June 2019
June 2019
Hi
Company File ID = 13
June 2019
June 2019
Duplicate ETP in Payroll Reporting Centre records
Employee ID's
6857
3996
6751
6933
7029
7045
Last 4 Digits of Serial Number 2556
Company ID 3
Can you please confirm, do we have to wait until this has been resolve before we can finalise the records?
Thanks
Sandy
June 2019
June 2019
Company ID 9
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