ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Experienced Cover User Stins
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

I have worked backwards, I have also done others and they have deleted it is the one transaction that will not delete so far.

 

I do not use MYOB super and have deleted the EP transaction.

 

What are the other reasons could i look for?

Partner Tania_T
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Company File 2

GVL
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hello

 

We have just found another error with ETP duplication:

Employee ID 5634

MYOB Serial No. 0097

Company No. 02

 

Correct ETP should be ETP Payment in Lieu $1592.64 & Unused RDO $286.68 only.

Correct ETP Tax withheld is $601 only. 

 

Thanks for your help.

Experienced Cover User Stins
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Could it be the fact that I have allocated part of his wage to jobs?  I have another user that has their final pay allocted to jobs and it will not delete either.  

 

 

MYOB Moderator Steven_M
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi 


@Stins A payroll transaction would be locked in AccountRight due to the following errors -

  • The transaction was recorded in a previous financial year
  • The transaction has been included in an electronic payment 
  • The transaction has been included in a Pay Liabilities/Pay Superannuation transaction

If you do require further assistance with this topic, we do ask that you start a new post on that topic. As this particular thread is intended to be for clients to report these Employee IDs so we can remove those ETPs so they can be recreated.

@Tanya001  @Tania_T @GVL The team are currently working through those ETPs for you. I'll let you know when they are resolved.

@SandyMoore the employee IDs you have provided are relatively large. Do you have a number of employees? Are you able to just check that you are providing the Employee ID on the card,  not the Card ID?

@JDMYOB  your request has been actioned. Do follow the next stage of the Steps of Correction and delete (or reverse) that ETP payment transaction from your software before reprocessing. 

Kind regards,
Steven

MYOB Community Support

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MYOB Moderator Steven_M
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi

 

@Tanya001  @Tania_T  @GVL your request has been actioned. Do follow the next stage of the Steps of Correction and delete (or reverse) that ETP payment transaction from your software before reprocessing. 

Kind regards,
Steven

MYOB Community Support

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Experienced Cover User Amelia_P
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

@Steven_M this employeee was mentioned in a seperate post. 

 

This is another employee within that file from the original request? (not originally mentioned)

Partner Tania_T
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Thank you.

MYOB won't allow me to delete this payroll entry. I have delete the payment but still can't delete. Is it ok if I reverse?

Contributing User SandyMoore
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

Hi @Steven_M ,

 

These are the employee id as per MYOB, the card ID we change so there depot is easly identified

 

Sandra

Tanya001
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Re: ETP/Early Termination Payment appearing as double in the Payroll Reporting Centre

@Steven_M Thanks for your assistance, our entries are now fixed

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