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ETP finalisations

Tracey_H
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ETP finalisations

Hi Everyone

We are investigating an issue where a small number of customers have incorrect Employment Termination Payment figures showing on their reports.
We are working on fixing this issue as soon as possible. If this affects you, we will be in touch early next week with next steps. 

Cheers,
Tracey
Previously @bungy15

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Steven_M
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New Zealand
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Re: ETP finalisations

Hi Everyone

As mentioned we were made aware of an issue impacting a small number of customers, which is resulting in reporting incorrect Employment Termination Payment (ETP) figures in the YTD Verification Report, or in submissions to the ATO.

Customers may be impacted if they have declared employees have been terminated and processed an ETP over the last financial year, while in STP 1 with a STP 2 ATO reporting category not assigned, and later transitioned to STP 2.

We have identified and addressed the root cause. Impacted customers will need to take action to ensure correct values are sent to the ATO. We’ve emailed those impacted customers with instructions yesterday on what action to take. You can read more about the issue, and the actions to take in Help article: Impacts to employment termination payments in STP 2

We've also identified that some customers have attempted an ETP reversal are seeing incorrect figures on their YTD verification report and reported to the ATO. This is occurring for customers that have undertaken an updated event in FY22/23 for an ETP payment in the prior financial year, with a reversal payment date of 30th June 2022.

We are working on a solution for customers in this specific scenario and will be in touch with next steps when a fix is in place.

We apologise for any impact this has had on our customers and thank you for your continuing support as we work through this.

Kind regards,
Steven

MYOB Community Support

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