ETP not showing on Employees Summary of Payment

Oztix
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Re: ETP not showing on Employees Summary of Payment

Any Update Yet, I was advised 2 days ago there would be a fix on 14th or 15th??  Now I can't get through the phone lines to call. 

Komal_S
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Re: ETP not showing on Employees Summary of Payment

Hi @Oztix 


I'm sorry for the delay with this but our teams are still working on this. We will post an update once the issue is fixed. 

Kind regards,
Komal

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Claire06
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Re: ETP not showing on Employees Summary of Payment

Hi @Komal_S 

 

I see the AccountRight system has a new version 2021.4.0. Does this upgrade include a fix for the ETP payments?

 

Are there steps we need to take to fix the payment summaries?

 

Thanks

 

Claire

allym
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Re: ETP not showing on Employees Summary of Payment

hi, i just tried & didn't work, are we still to wait for fix??

Komal_S
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Re: ETP not showing on Employees Summary of Payment

Hi @allym , @Claire06 


The fix was not inbuilt in the latest release but a separate email will be sent out to the impacted users. This is still being worked on and the emails have not gone out yet. We will update once that is done. 

Kind regards,
Komal

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Claire06
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Re: ETP not showing on Employees Summary of Payment

Thanks @Komal_S 

 

Payment Summaries are due to the ATO by Friday (30/07/21), will the email with the fix be sent in time so we can meet this deadline?

 

Thanks

Claire

Komal_S
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Re: ETP not showing on Employees Summary of Payment

Hi everyone

 

You should have received a message in your impacted files with steps to correct the issue. If not, please follow the steps given below:

 

1) Go to the Payroll Reporting Centre>>Employment Terminations>>look for ETP's with negative amounts ( the fix that we have done should show the incorrect negative ETP amounts) and delete them. Notify the ATO. This should leave only the correct ETP transaction on the Terminations tab. 

2) Once that is done, the ATO will be notified of the correct amounts. 

3) Check if the reports are now displaying correctly.


Let us know how you go on. 

Kind regards,
Komal

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Claire06
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Re: ETP not showing on Employees Summary of Payment

Thank you @Komal_S that worked. Payment Summaries are now correct.

 

Thank you for your help.

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