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Error message when doing STP

Contributing Partner erlyn
5 Posts
Contributing Partner
Australia
erlyn
Contributing Partner

5Posts

0Kudos

0Solutions

Error message when doing STP

I got this message when i want to do the STP:

"Something went wrong at our end. Sorry about that. You'll need to come back later and try again."

Could someone let me know if this happens to everyone, and when this will be fixed.

Is there anything I have to/can do other than coming back and check if it's working later. Thank you.

 

2 REPLIES
MYOB Staff Post Em_P
324 Posts
MYOB Staff Post
Australia
Em_P
MYOB Staff Post

324Posts

69Kudos

52Solutions

Re: Error message when doing STP

Hi @erlyn

 

Welcome to the Forum and thank you for your post.

 

This error can occur at two separate times, when doing the Check Payroll Details and also when Connecting to the ATO. Depending on when you get the error as to what the resolution is.

 

If you're getting it while Checking Payroll Details, try restarting AccountRight and try again. If this doesn't work you'll then need to check your connection to the internet. If it is still failing from here you may need to call into the support centre and speak to the STP Team so they can do a couple of further checks.

 

If you're getting it while you're Onboarding this will mean that you do not have a stable internet connection and we would suggest trying another connection or a cable connection.

Hi @erlyn

 

Welcome to the Forum and thank you for your post.

 

This error can occur at two separate times, when doing the Check Payroll Details and also when Connecting to the ATO. Depending on when you get the error as to what the resolution is.

 

If you're getting it while Checking Payroll Details 



Best Regards,

Em P
MYOB Payroll Support Specialist
Contributing Partner erlyn
5 Posts
Contributing Partner
Australia
erlyn
Contributing Partner

5Posts

0Kudos

0Solutions

Re: Error message when doing STP

Hi Em, i finally had to call STP team and they fixed our security setting.

Thank you so much for your reply, very much appreciated! Smiley Happy

 

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