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August 2021
August 2021
I have been reading other people's problems with errors in STP Payroll in MYOB AccountEdge Pro v18.7 for Mac, including:
The solution that worked for me, which hasn't previously been listed on other posts was as follows:
August 2021
August 2021
Hi @professormac
Thanks a lot for sharing the detailed solution on this issue. I'm glad to hear that this has worked for you and I'm sure it will be helpful to a lot of users who are experiencing similar problem while connecting to the ATO.
Please feel free to post should have further suggestions or queries.
Kind regards,
Komal
MYOB Community Support
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August 2021
August 2021
Thank you user for your solutions but it still does not address the error code 401 unauthorised user accountedge cannot connect to ato (10-digit-software ID ie SID number is missing). I am a mac user using accountedge pro version 18.7 the last successful payroll I submitted was 29 July 2021. This error code has been reported several times now and the three work around solutions do not work. I have a paid subscription that offers me full support from MYOB untill January 2022. Where are your developers at with this issue? This is a MYOB / Mac issue that needs support and requires a fix from you. Please note that I have informed the ATO of this issue as I have not reported a payroll since 29 July 2021.
August 2021
August 2021
On the same boat, this should have been fixed by now.
August 2021
August 2021
Yep, still no resolution and likewise this has been an issue since 26July 21 for me. I am beyond disillusioned with MYOB - still waiting for the promised email of nearly 3 weeks ago to tell me the issue is fixed...really makes you wonder why you keep paying the subscription!!
Lift your game MYOB.
August 2021
August 2021
In the same boat. Am thinking of moving to AccountRight Plus (it has tracking budget at Job level) which is on a PC platform. Have asked AccountEdge data to be migrated to Account Right Plus. Haven't heard anything yet. Still stuck with processing STP from Aug 21 onwards.
August 2021
August 2021
Hi everyone
As previously explained this issue has been investigated by our developers. They have found that this appears to be caused by certificate permissions on Macs. I do understand that you're frustrated but as the issue is not caused by the product we can only provide the environmental solutions that have worked for our internal testing and other users. If those solutions dont work for you you will need to speak to an IT professional.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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August 2021
August 2021
Thank you for your reply however this does not explain why it was working and then stopped on July 26 - nothing changed with my MAC - nothing was updated, etc and if this is the case why did MYOB support tell me it was an MYOB issue?
August 2021
August 2021
If there is an subscirption fee being charged and an application is meant for Mac. then the applications compatiblity is your internal issue. This is not an anwer i was expecting. was told by myob we are working on the issue meanwhile try these methods to sort these issues. need more support then this.
August 2021
August 2021
Hi everyone
We do understand that you are frustrated and we have passed onto the developers that the solutions provided have not worked for some users. We will update this post when more information is available.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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