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MYOB Business/Essentials reports don't match STP reports

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Former Staff
Former Staff




MYOB Business/Essentials reports don't match STP reports

Hi Everyone


You're reconciling payroll in MYOB Business/Essentials and the payroll reports don't match the STP reports, where do you begin to look for what's causing those out of balance issues?  


In MYOB Business/Essentials there are three main reports that we recommend you use when reconciling payroll:

  • Payroll Activity Summary 
  • Payroll Register Summary
  • YTD verification report


The first question you need to ask is... Do the Payroll Activity and Payroll Register reports match?


  • If the answer is NO, this generally indicates that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP.


  • If the answer is YES, this generally indicates that the issue is being caused by ATO reporting categories that have not been assigned correctly or by pay items that have exempted from PAYG Withholding in error. Follow these steps to find and fix the issues:
  1. Run the Payroll Activity Detail report to narrow down which pay items are causing the problem.
  2. Check that the correct ATO reporting category has been assigned. Change the ATO reporting category as required.
  3. Check if the pay item has been ticked exempt from PAYG in error (Payroll >>Pay items>>open the pay item). Click on the x under Exemptions to remove the PAYG Withholding exemption
  4. Once you have made the necessary changes to the pay item, send an update event to update STP.


Some other really useful reports that can help with EOFY are:

  • Payroll Activity Detail - gives a breakdown of pay items per employee
  • Summary of Payments - this is the individual employee version of the YTD verification report, it's similar to the old payment summary
  • Payroll Summary - gives a breakdown of the pay items 

If you still having problems after following this process, please don't hesitate to start a new post.

Previously @bungy15

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