MYOB - STP Error

[bailey_iuliano]

Hey guys,

Had this issue a little while back where one of our clients was trying to post their payroll but kept coming up with the following error (See first screenshot). We eventually fixed the issue by upgrading the client to the newest version of windows as her AR was no longer compatible with her older version.

However, we have since been getting a new error in which the client tries to post the STP and comes comes back with the following error (See second screenshot). From what I can see online this is an issue regarding that we have not notified the ATO about STP and supplies the correct software ID. However, I had called up only a month or so ago to fix this error and now it is popping back up again?

Just wanted to see if anyone had any answers? the fact that we have already contacted the ATO and supplied the software ID only for it to come up with the error again, signals to me that it must be on MYOB's end?

Kindest regards,

[Sam_R]

Hi @bailey_iuliano,

Thanks for reaching out. 

The reason this error occurs is that you are not authorised to lodge on behalf of this client. To resolve this you will need to link this client to your registered agent number, using the client update service or the portal.

Please note that In some instances, it may take overnight to process your request.

If the link already exists, the client may be restricted in Access Manager. Contact your AUSkey Administrator to allow 'view all restricted clients' or to have the restriction for this client overridden. If the client is appearing on your client list and is not a restricted client, you may need to remove and re-add the client and try to lodge again. Your agent number must also be linked to the correct agent ABN in Access Manager. Ask your AUSkey Administrator to make any necessary changes.

Do let me know how you go and if I can assist you any further. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.