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Not connecting for STP

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Contributing Cover User Roblink
7 Posts
Contributing Cover User
Australia
Roblink
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Not connecting for STP

I am unable to connect to Account live when processing pays. This has just started happening.

When I process a payrun whhere it used to connect to MYOB it now says "Unable to connect" maybe an interenet connection problem/Account Right maitenenceCompany file being upgraded......

Does anyone know what I cna do to fix this as none of my pays are being reported to ATO. I have also gone into Payroll Reporting and am unable to access that either.????

 

3 REPLIES 3
MYOB Moderator Neil_M
11,333 Posts
MYOB Moderator
Neil_M
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Re: Not connecting for STP

Hi @Roblink

 

There can be a few different reasons for an unable to connect type error. Generally speaking if you are receiving an unable to connect error at any point one of the first things to try is to exit out of AccountRight and switch the modem off for at least 30 seconds. This will help clear out any cached information within the modem and can get around some connection related issues

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User Tash2019
18 Posts
Experienced Cover User
Australia
Tash2019
Experienced Cover User

18Posts

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Re: Not connecting for STP

Hi Neil,

 

I am also experiencing this issue.

 

Do you have any other solutions rather than "turning the moden off"? A large business operating a high volume of equipment cannot simply turn off internet connection.

 

Your help would be appreciated.

 

Tash

MYOB Moderator Neil_M
11,333 Posts
MYOB Moderator
Neil_M
MYOB Moderator

11333Posts

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1592Solutions

Re: Not connecting for STP

HI @Tash2019

 

Other than switching the modem off, if you are still experiencing connection issues, I recommend having a look at our help article, Error: Connection error. This article steps through a few other potential solutions to a connection error, which you may find helpful

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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