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One Touch Payroll - data exemption

Experienced Cover User North
41 Posts
Experienced Cover User
Australia
North
Experienced Cover User

41Posts

4Kudos

1Solutions

One Touch Payroll - data exemption

Hi

We have two payroll categories (Sick leave and Site Allowance) that won't accept an ATO reporting category we get an error message - exemptionnot deduction - see attached.

Any ideas please.

exemptionsnotdeduction.png
6 REPLIES
MYOB Moderator Steven_M
25,622 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

25622Posts

2951Kudos

3744Solutions

Re: One Touch Payroll - data exemption

Hi @North

 

This is a particular error message that some clients have encountered when setting ATO Reporting Categories for Single Touch Payroll. Our Single Touch Payroll team are currently investigating this message. I'll let you know if I do hear any information relating to that investigation.


Kind Regards,
Steven
MYOB Client Support
Experienced Cover User north
12 Posts
Experienced Cover User
Australia
north
Experienced Cover User

12Posts

2Kudos

0Solutions

Re: One Touch Payroll - data exemption

Thank you - glad to hear it's not just us!

 

MYOB Moderator Steven_M
25,622 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

25622Posts

2951Kudos

3744Solutions

Re: One Touch Payroll - data exemption

Hi @North @north

 

Sorry about the delay in getting back to you in regards to this message.

Early indications are that the company file does need to come in for an investigation and possible repair. As such, I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.


Kind Regards,
Steven
MYOB Client Support
Experienced Cover User north
12 Posts
Experienced Cover User
Australia
north
Experienced Cover User

12Posts

2Kudos

0Solutions

Re: One Touch Payroll - data exemption

Hi Steven

Would please give me an indication of how long you may need to hold our data file for investigation. The time you require it for will impact on our timing of sending the file to you.

Regards

Catherine

MYOB Moderator Steven_M
25,622 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

25622Posts

2951Kudos

3744Solutions

Re: One Touch Payroll - data exemption

Hi @north (@North)

 

With AccountRight 201x investigation and repairs, the team do take a look and repair the company file the company file that is initially sent in. They will then send back the file for you to check. If you are happy and can continue to work on that file you are away to go. If you are happy but have worked with the company while we have had it initially they can arrange for the current company file to come in for the same fix. We do use this process to limit the amount of downtime that a user would be without their company file. 


Kind Regards,
Steven
MYOB Client Support
Experienced Cover User north
12 Posts
Experienced Cover User
Australia
north
Experienced Cover User

12Posts

2Kudos

0Solutions

Re: One Touch Payroll - data exemption

Thank you for your reply. We will send the company file in tomorrow when we have completed our pay run.

Thanks

Catherine

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