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We have been reconciling our payments to the ATO reporting centre in MYOB and have noticed that one of our employees tax is not being sent to the ATO despite there not being a problem with his card file when we do a test.
Has anyone experienced this and how do we go about getting this fixed.
Solved! Go to Solution.
Welcome to the Forum and thank you for your post!
What is your employee's card marked as would be my first question? If you go into the card, select Payroll Details > Personal Details > Chec the Employment Basis, Category and Status. If any of these is listed as Other their information will not go through.
Please let me know how you get on.
Thank you for that - that appears to have been the problem.
Just wondering what happens now to the old unlodged payg for this employee. Do they just get picked up in the next payrun or do we have to do something else to lodge them.
Yes, the year to date information is sent with each pay run so it will send and resolve that in your next pay run.
Alternatively, you can remove and resend that individual pay run if you want it to be resolved immediately.