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STP - Clicking on "Payroll Reporting" - Error

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STP - Clicking on "Payroll Reporting" - Error

Good Afternoon

 

I am a bookkeeper with quite a few clients who I am setting up Single Touch Payroll for through MYOB AccountRight Plus version 2019.1 .  I have set up nine clients without an issue, however for three others I have been trying for a few weeks to connect them and am constantly getting an error.  Whenever I click on "Payroll Reporting", it correctly takes me to the "Payroll Reporting to the ATO" screen, however when I then click on "Check Payroll Details" button, I get the error message "Something's gone wrong and AccountRight needs to close".  I have tried closing and re-starting MYOB, re-booting my computer, and I have tried waiting and trying again days later - still with no success.  

 

Can you advise what the issue is and how I can get past this?

 

Thank you

Amy.

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Super User sholt73
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Re: STP - Clicking on "Payroll Reporting" - Error

I remember seeing a similar problem found here: https://community.myob.com/t5/Single-Touch-Payroll-STP-Q-A/STP-single-touch-payroll-stop-reporting-t...

 

in their case, waiting a while fixed it. but if it's not working, you could try this: https://community.myob.com/t5/Single-Touch-Payroll-STP-Q-A/Single-Touch-Payroll-STP-Connection-Troub...

 

if it's still not working, I'd think myob would need to look at the error details on the error prompt.

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Re: STP - Clicking on "Payroll Reporting" - Error

Thank you - I have tried those and it still isn't working.  I am assuming there is something wrong with each Individual file as the other nine file I have connnected without an issue - it is just these last three that I can't seem to get to connect.

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Re: STP - Clicking on "Payroll Reporting" - Error

Hi @BWBServices 

 

On the “Somethings gone Wrong and AccountRight needs to close” error, in the bottom left hand corner will be the option of View Error Details. This will bring up a notepad file containing an error log, about why you are receiving that particular error.

 

So that we can assist are you able to post the entire error log? This will let us see what is going on in the background as to why that error is coming up

Regards,
Neil

MYOB Community Support

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Re: STP - Clicking on "Payroll Reporting" - Error

Thank you - this is the error log for one of the files:

 

AccountRight Application Error Report ===================================== Application Version: 2019.1.22.366 Application File Version: 2019.1.22.366 Incident Id: 63c2b707-6752-44b8-a84b-738bf320d74b Time: 6 May, 2019 10:20:11 AM Code: Unknown (0) Message: (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...) Stack Trace ---------------------------------------- 1 : MYOB.Huxley.API.HuxleyApplicationException ---------------------------------------- MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...) ---> System.InvalidOperationException: Sequence contains no elements at mscorlib!0x0600570f!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27 at mscorlib!0x0600571a!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3 at Huxley.Service.Gateway!0x060017cb!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments) at Huxley.Service.Proxy!0x060017fc!MYOB.Huxley.Service.Proxy.Services.ProxySingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0 at Huxley.UI.Decorators!0x060028b8!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50 at Huxley.UI.Model!0x06003720!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0 at Huxley.UI.Controllers!0x0600217d!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0 at Huxley.UI.Controllers!0x0600217f!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0 at Huxley.UI.Forms!0x06002636!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc at Huxley.UI.Forms!0x0600311d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e at Huxley.UI.Forms!0x06003175!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228 at Huxley.UI.Forms!0x06003171!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa at Huxley.UI.Forms!0x06002db8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122 at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88 at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4 at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a --- End of inner exception stack trace --- at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3 at Huxley.UI.Framework!0x060001a5!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo) +0x12 at Huxley.UI.Forms!0x0600262f!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollHelper.LaunchReadinessCheck() +0x3b at Huxley.UI.Forms!0x0600261b!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollLanding.btnRunDataCheck_Click(Object sender, EventArgs e) +0x0 at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19 at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184 at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0 at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0 at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ========== MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1 MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1 MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:fec21b53374e44e990df9ed38c89df0f; A:1 MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:8ea41cad09cc4e19a3a75603b633a001; A:1 MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:fdb9843455f045d9aa8d474dfaa7557e; A:1 MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:28d9492f4be44915b874b1aa7bfaf639; A:1 MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0c72bf75f75e4f96887b7a1f5103a40b; A:1 MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:5ebb865de57b4d9783c11493b68f60e3; A:1 MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b21511d7a2264e3ba6b3df03aa92f726; A:1 MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:f718d3773f8c41989a7d7a73d5cfc562; A:2 MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1 ---------------------------------------- 2 : System.InvalidOperationException ---------------------------------------- System.InvalidOperationException: Sequence contains no elements at mscorlib!0x0600570f!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27 at mscorlib!0x0600571a!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3 at Huxley.Service.Gateway!0x060017cb!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments) at Huxley.Service.Proxy!0x060017fc!MYOB.Huxley.Service.Proxy.Services.ProxySingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0 at Huxley.UI.Decorators!0x060028b8!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50 at Huxley.UI.Model!0x06003720!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0 at Huxley.UI.Controllers!0x0600217d!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0 at Huxley.UI.Controllers!0x0600217f!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0 at Huxley.UI.Forms!0x06002636!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc at Huxley.UI.Forms!0x0600311d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e at Huxley.UI.Forms!0x06003175!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228 at Huxley.UI.Forms!0x06003171!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa at Huxley.UI.Forms!0x06002db8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122 at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88 at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4 at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a ========== MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:fec21b53374e44e990df9ed38c89df0f; A:1 MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:8ea41cad09cc4e19a3a75603b633a001; A:1 MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:fdb9843455f045d9aa8d474dfaa7557e; A:1 MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:28d9492f4be44915b874b1aa7bfaf639; A:1 MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0c72bf75f75e4f96887b7a1f5103a40b; A:1 MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:5ebb865de57b4d9783c11493b68f60e3; A:1 MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.1.22.366, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b21511d7a2264e3ba6b3df03aa92f726; A:1 MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:f718d3773f8c41989a7d7a73d5cfc562; A:2 ----------------------------------------

Super User sholt73
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Re: STP - Clicking on "Payroll Reporting" - Error

I've seen this before. myob had to run a script over the file to fix it: https://community.myob.com/t5/AccountRight-Installing-and/STP-Check-payroll-details-doesn-t-work/td-...

MYOB Moderator Neil_M
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Re: STP - Clicking on "Payroll Reporting" - Error

Hi @BWBServices 

 

Thanks for that error log, it was very helpful in understanding what was going on with that file.

 

I’ve run a couple of scripts on your online file, which should allow you to proceed without getting the error message

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: STP - Clicking on "Payroll Reporting" - Error

HI Neil.  

 

I am still getting the same error message - it still won't work.

 

Can you advise?

 

Thank you

Amy.

MYOB Product Team Haydes
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Re: STP - Clicking on "Payroll Reporting" - Error

Hi Amy (@BWBServices)

 

I can see you have access to several files, I'm not sure which one Neil ran the scripts for but I'd like to confirm the specific file this is happening with and if it's online before attempting to run a script myself.

 

If this file is online, can you post:

  • The Last 4 Digits of the MYOB Serial Number (Found in: Setup > Company Information)
  • The Company File ID (Found in: Help > About MYOB AccountRight)

If you would prefer to send the details privately, feel free to send me a Private Message using this link: Send Hayden a PM

 

If you are sending me a Private Message, please send through the whole Serial Number so that it is easier to search.

 

Cheers,

Hayden



Cheers,

Hayden (Ex-Moderator)
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Re: STP - Clicking on "Payroll Reporting" - Error

Hi Hayden.  

 

Thank you - it is happening with three of my files - all the others are working fine.  The three files are:

 

S/N: 0570

File ID: 1

 

S/N: 0585

File ID: 1

 

S/N: 8530

File ID: 1

 

Thank you!

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