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STP - Decaration to report suddenly disabed

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Ultimate Partner BooksInTheCloud
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Ultimate Partner
Australia
BooksInTheCloud
Ultimate Partner

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STP - Decaration to report suddenly disabed

Hi there,

 

I have a client who I helped set up with STP and up until recently everything was working fine.   Now the user is not an authorisor anymore?    I can see another user set up but not the one that needs to declare in this instance.  

 

See error message below.    My client is asking me to help them with this how do I assist them to get it back up and running or does the client need to call MYOB themselves to sort it out?

 

stp error.png


If I am responding to your query and I have helped you please kindly mark my post as a solution to assist others in the future.
Warm Regards
Renae

@renae2peas
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MYOB Staff Post Em_P
357 Posts
MYOB Staff Post
Australia
Em_P
MYOB Staff Post

357Posts

76Kudos

55Solutions

Re: STP - Decaration to report suddenly disabed

Hi @BooksInTheCloud

 

Thank you for your post.

 

We are able to resolve this by post, I can look into why they are no longer listed as an Admin and get them re-added correctly.

I will Private Message you for some details so that we can have them listed as Owner/Admin again.



Best Regards,

Em P
MYOB Payroll Support Specialist
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