STP Finalisation - Gross Payments nil and not reporting YTD

[miss_fixit]

Hi.  I have just finalised pays for 21-22 and the gross payments for the four employees that was on the EOY Finalisation screen in the Payroll Reporting Centre is not what has been reported to ATO.  Gross payments turned to nil however PAYG W and super are correct.  Not sure what is going on, anyone else having issues?

[Kaos8888]

Yes, I have the same issue - No Gross Payments, however, the PAYG figures are correct.

We have also upgraded to STP Phase 2 and have terminated employees for the 2022 year.

It seems that a combination of these 3 components have caused major glitches in MYOB.

An alternative to create the EMPDUPE file was looked into, however, MYOB no longer has this facility so until this is fixed, all employee's payment summaries will be sitting on their ATO account as unfinalised.

MYOB please address these issues ASAP, preferably by 14th July.

I contacted MYOB yesterday to address this and was "apparently" speaking with a STP Specialist (as I requested).  During the conversation the "STP Specialist" put the phone down a number of times to obtain advice from another colleague. He finally came back to tell me that the only solution was to input the EOFY figures (Gross payments, PAYG, ETC) on each employee's card (Payroll Details, Payroll History). I explanined that as MYOB automatically rolls over the pay year, it would not allow me to manually enter figures for the 2022 year. He then hung up on me as he could help me no further! We are not happy customers!!

Fingers crossed that MYOB sorts this mess out!

[Linda30]

Disgusting behaviour from MYOB

I have two employees with incorrect totals showing in the STP finalisation - going through the records the STP reports were all accepted and gross totals show as updated but for some reason they differ? One guys total went from $35....K to $28...K gross wages for no reason - its bizarre! The only thing that differentiates these two employees is that they were terminated  / employment ended.

[alex_wtjones]

Same here!! On one employee's gross amount who has been terminated earlier this year. Has this been rectified???

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@miss_fixit wrote:

Hi.  I have just finalised pays for 21-22 and the gross payments for the four employees that was on the EOY Finalisation screen in the Payroll Reporting Centre is not what has been reported to ATO.  Gross payments turned to nil however PAYG W and super are correct.  Not sure what is going on, anyone else having issues?

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[Kaos8888]

See the attached, this worked for me.

[moullae]

for one employee I fixed it by checking actual /correct amounts before the termination, removed termination date and did a zero pay to update.

The other was a bit more challenging - he was fulltime- terminated then came back as a casual for one shift. MYOB had completely removed his overtime history so first I had to remove termination date - determine his actual pay and reinput the overtime in is card file under historical / year to date pay. Then I did a zero pay and this fixed the issue of it not balancing.

[S1]

having the same issue 3 out of our employers figures are incorrect

another feed says MYOB identified issue and were emailing the fix to affected customers however nothing has been received.

https://community.myob.com/t5/AccountRight-Staffing-and/YTD-Verification-Report-not-matching-summary...

there is not clear fix been provided to ALL customers and this is a time critical issue

[Swamp_Lady]

Same here! Did you find a solution to fix this yet?

[Tracey_H]

Hi everyone

For terminated employees that don't include ETP payments, if you have moved to STP Phase 2 these employees needed to reactivated and termination dates removed prior to moving to Phase 2. If this wasn't done, you will need to remove their termination dates, make their cards active, process $0 pays with payment date as 30 June, wait until that report is accepted and then recheck their Summary of payments reports.

For employees with $0 gross but PAYG and super are correct, process $0 pays with payment date as 30 June, wait until that report is accepted and then recheck their Summary of payments reports.

For terminated employees with ETPs, this post has detailed information: ETP finalisations

Also check that the Payroll activity and Payroll register reports match: Payroll activity and Payroll register reports are NOT the same

If you continue to experience issues please provide detailed information so that I can assist further.

[charleswarner]

This is a ridiculous situation, I called the support centre who just told me I had to submit zero pay before 30th June until the ATO accepted the report, I have already done this on multiple times, MYOB find a solution this is why customers are paying you a monthly fee.