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September 2019
September 2019
Hi there,
We have been reporting through STP for 9 months, however as of this week I'm now receiving the following message "You need an AccountRight Subscription to Report Through STP".
What has changed and what do I need to do to fix it?
Thanks
Tash
Solved! Go to Solution.
September 2019
September 2019
Hello @Tash2019 ,
I can resolve this issue for you. May i request you to reply to my Direct Message (You can check your Private Messages by clicking link: Private Message Inbox) as i will need some additional information.
September 2019
September 2019
Hi Tash, this just happened to us too ~ have succesfully using STP for two months and our subscription is current. Just spoke with tech support ~ they advised there was a background glitch (not sure if for all users, or if just for us) ~ after holding for a while, the problem was resolved. Hope yours is resolved soon too.
September 2019
September 2019
Thank you for the post!
I am sorry for the inconvenience.This situation has been resolved with bulk change at our end on Wednesday(04/09/19).
@Tash2019 I see that @AliK607 is assisting you with this. @KHCO I am glad you were able to resolve this issue by calling the contact centre.
Do post again if you have a question or an enquiry and one of us would be happy to assist you.
Thank you.
Cheers,
Gayathri
MYOB Community Support
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