STP Payroll reporting - rejected reports

This thread is now closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
Contributing Cover User lmk978
8 Posts
Contributing Cover User
Australia
lmk978
Contributing Cover User

8Posts

1Kudos

0Solutions

Solved: Go to Solution

STP Payroll reporting - rejected reports

Hi

 

Recently we realised that the payroll reports i was sending to the ATO via STP were being rejected.   

We resolved the issue by removing me from STP and then re-adding me,  I've just done the pays today and the report was accepted, however I have a number of rejected ones still sitting there. Is there a way to force them to send, or am I going to have to re-do all of those pays? 

3 REPLIES 3
MYOB Product Team Haydes
2,000 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

6163Posts

1000Kudos

877Solutions

Re: STP Payroll reporting - rejected reports

Hi @lmk978

 

My understanding is that the reports show as they were sent and receive a status from the ATO and there is no removal from the Reporting Centre. That said, I believe @Em_P can give us a better idea on this topic.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
MYOB Staff Post Em_P
350 Posts
MYOB Staff Post
Australia
Em_P
MYOB Staff Post

357Posts

76Kudos

55Solutions

Accepted Solution Solved

Re: STP Payroll reporting - rejected reports

Hi @lmk978

 

Thank you for getting in touch and thank you @Haydes for bringing this to my attention!

 

I understand it can be concerning to see the reports sitting there saying Rejected but it's not to worry! Although a report cannot be resent, the Year to Date figures will update correctly each time you send a Payroll through. The way they do this is by reading off of the Employee Year to Date figures from the Employee Card in MYOB.

 

This figure gets sent along with the individual payroll report each time, so even though the individual report has not shown as Accepted the figures still get included in the most recent Accepted pay.

 

You do have the ability to delete the pay and reprocess if you really wish the individual payroll report to go through, but there is no need to do the extra work there.



Best Regards,

Em P
MYOB Payroll Support Specialist
Contributing Cover User lmk978
8 Posts
Contributing Cover User
Australia
lmk978
Contributing Cover User

8Posts

1Kudos

0Solutions

Re: STP Payroll reporting - rejected reports

That's great.   Thanks so much for the quick reply.  

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post