STP Verification report is not showing terminated employee totals

[CentrelineTech]

My Payroll reporting - Year to date verification report is unbalanced to my MYOB accountsright Payroll register.

I have narrowed the difference down to our 4 terminated employees. The summary of payment for these 4 terminated employees isn't showing all total. They are missing all the totals with the exception of the PAYG withholding amounts.

These people are showing as terminated and ATO accepted.

Would there be something that has been done incorrectly for these amounts to be missing? 
All our current employees totals are correct and balance in MYOB and STP so it's just a problem with the STP not showing all the data it should

[Pro-Motorcycles]

I have exactly the same issue !

[Lyndal1]

I have the same issue too.

After researching some old posts, I have managed to get the Summary of Payments correct for each employee in the Payroll Reporting Centre by: 

- Setup the Payroll Category item linked to ETP Taxable Component as a Salary, not hourly

- Reverse the ETP pay in MYOB and notify the ATO.

- Delete the termination date for the employee in the Payroll Reporting Centre.

- Process a new pay for the same amount of the ETP component previously paid (but not appearing) using the payroll category item above on a different date to the reversed and original entries (with everything else zero on the pay) and send that off to the ATO.

- Reinstate the termination date.

Doing the above , I got the correct totals appearing in the Summary of Payments for each employee, however, I still can't get the correct totals flowing through to the YTD Verification report. Does anyone have any ideas on how to do that?

[Rob11]

Try removing the termination date, run a zero payroll for the terminated employees and file with ATO.

Go back and put original termination date back in.

Worked for me.

[CentrelineTech · Accepted solution]

Hi Guys,

thank you for the responses. Last night I found this:

Thanks for your post. For employees terminated prior to moving to STP Phase 2 you will need to complete the following steps:

1. Remove the termination date
2. Re-activate the employees
3. Check employee details
4. Send an update event
5. Re-enter the termination date and deactivate employees

The Help Article, Getting ready for STP Phase 2, has detailed instructions to assist with terminated employees.

For the active employees, the post, AccountRight reports don't match STP reports, has detailed information on reconciling at EOFY

and it worked perfectly for me. All terminated employee wages are now showing. Hopefully it will fix your issues too.

[Lyndal1]

Thanks @CentrelineTech and @Rob11 . Unfortunately, neither worked for me.

I have now read multiple other posts that say there is a glitch in MYOB that they are working on:

From Sam R, MYOB Moderator, in another post 3 weeks ago: 

"Hi @FionaProAccts @LDowning,

If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO, however, you will need to send me a private message with the following details so I can raise this with our development team to correct the verification report in the backend. 

• Serial number
• Business file name 
• Employees affected (Names)
• Payroll year affected
• Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments

Kind regards,
Sam

MYOB Community Support"

[robyn8]

I did all that too except I ended up with one employee now has no gross payments but PAYG is correct.

[robyn8]

This worked for me too thanks for the tip!

[KG5]

Thanks so much this worked for me!

[Tracey_H]

Hi @robyn8 

Try processing an update event for that employee with the payment date as the current date, wait until that report is accepted and then recheck their Summary of payments report.

The post, EOFY FAQs and Resources 2022, has links to posts and Help Articles to assist with reconciling at EOFY.

Please let us know if you need further help.